What are the responsibilities and job description for the Team Leader position at Chick-fil-A of Millington?
Role Description
You will be leading the highest performing team in the quick service industry. This leadership position is a launching pad to potential opportunities within Chick-fil-A and also looks great on a resume for future opportunities outside of Chick-fil-A. We take the time to invest in YOU as a leader and teach you about what makes us different. In leading a multi-million dollar business, you will learn skills and characteristics to exemplify excellence in everything you do!
Benefits:
- $14-$17/hour and up based on experience and performance
- Flexibility with time-off requests
- Leadership development opportunities
- First two uniforms (shirts, pants and belt) provided
- Many corporate and owner/operators start in the restaurant!
- Heavy Investment in you, personally, as a leader
- Free Meals
Minimum Requirements:
- Attached Resume and application filled in its entirety
- Full time position (30-40 hours per week)
- Open and close availability 5AM-10:30PM Monday - Saturday
- Must have opening OR closing availability (5:00 AM to 10:30 PM)
- Minimum 2 years of work experience
- Minimum 1 year of leadership experience preferred
- If hired, you will be a probationary team leader whose performance will be evaluated over a month long trial period. If you meet expectations you will be offered an official position at the end of this trial period.
Necessary Attributes
- Positive attitude
- Growth mindset
- Ownership of the business and your responsibilities
- Ambitious
- Leadership potential
- Awareness
- Great attitude/Hard working
- Dependable
- Honest
- Responsive and flexible to team’s needs
- Works to serve others
- Servant's Heart
General Responsibilities
- Oversee a particular function of the restaurant (see below) while working your scheduled shift.
- Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
- Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
- Shift management – breaks, communication, call-off management, discipline, reward & recognition
- Consistently coach and mentor team members around best practices.
- Empower, encourage and provide feedback to team members on a daily basis
- Ensure all team members on shift are aware of plan for the day.
- Ensure store is neat, clean and organized at all times.
- Train team to present food to guests with neatness and attractiveness.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
- If closing, control pre-close functions while not compromising service and food quality standards.
- Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
- Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report.
- Back of the House (BOH) – Follow all waste tracking procedures at all times.
- BOH – Is aware of food cost and labor cost best practices and works to implement them at all times.
Salary : $14 - $17
