What are the responsibilities and job description for the Team Member Front of the House Day Shift - Full Time position at Chick-fil-A Reisterstown?
Role Summary
Work with the Leadership Team in pursuit of excellence in Front of House (FOH) Operations (to include Drive Thru). Specifically this role is to serve as a leader, mentor, and ambassador for the FOH Team ensuring that Chick-fil-A Reisterstown is successful in the following areas:
- Front of House Operations to include drive thru operations
- Leadership and Personal Development of Front of House Team
- Vision and Service Model compliance throughout all areas of oversight
General Responsibilities:
- Develop a restaurant culture that encourages the following: A culture of food safety, product knowledge, leadership, stewardship, hospitality, generosity, and excitement. Incorporate this into training, ongoing development, communications, and everyday culture
- Maintain vision alignment with the Operator and the Leadership Team
- Ensure stewardship systems are taking place throughout the restaurant
- Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of Chick-fil-A Reisterstown
- Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation, which will produce a high performance team for Chick-fil-A Reisterstown
- Oversee speed of service, hospitality, and completion of goals within FOH
- Follow all Chick-fil-A Reisterstown standards and procedures - Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A Reisterstown processes and procedures
- Work with the Operator and Leadership Team during hiring process, completing resume screening, interviews, and reference checks as necessary
- Create, maintain, and approve all schedule and shift changes among FOH Team Members - Ensure that leaders are finding appropriate coverage for call-offs and no shows
- Perform discipline for actions that do not meet Chick-fil-A Reisterstown standards and execute discipline documentation for all team members who fail to meet expectations
- Drive sales growth mentality and encourage creativity and innovation throughout the business
Skills:
- Strategic thinker, Goal-oriented, Tech-savvy
- Great communicator both in handling difficult situations and a diverse team
- Mature, dependable and results-oriented
- Ability to work in a team environment
- Very detailed oriented & keenly observant
- Professional marketing or communications experience
- Maintains a number of business and professional community contacts
- Self-starter, creative and flexible
- Good business sense, achiever
- Strong project/time management skills
- Proven history of consistently performing at a high level
- Unquestionable integrity that will represent the Chick-fil-A Brand well
- Passionate about building relationships with customers and Team Members
- Servant spirit with strong sense of stewardship
Specific Experience:
- Required: High School Diploma or equivalent
- Required: Strong analytical and problem solving skills
Preferred qualifications:
- Experience as a leader within food service operations
- Years of Experience: 2
- This person must be skilled in time management
- This person must be self-directed and highly organized
- This person must master all knowledge and skills of every position in the Restaurant
Salary : $13 - $16
