Operations Director

At Chick-fil-A North Valley, Directors are leaders who oversee a unit of the business (hospitality, kitchen, training, etc). Directors are responsible for providing clear direction for managers, coaching managers to success, and providing ESRA (expecations, skills, resources, and accountability) for a department while reporting to the Executive Director or Operating Partner. For this position, we are looking growth-minded, humble, entreprenerial leader who is interested in not simply a job but building a career with a world-recognized brand. The director would be placed either in a hospitality, kitchen, or training leadership role with the expectation to rotate through other units of the business as they grow with us.

Benefits:

•Health Benefits (30 Day waiting period): Operator contributes $525/month to the internal medical plan of choice and $50/month to dental

•Paid Time Off: 2 weeks Paid Vacation is accrued based on hours worked

•Retirement (1 yr waiting period): 401K match; first 3% matched fully, additional 2%

matched 50%

•100% Meal Allowance; catering discount

•50% Uniform Discount through Oobe, annual credit is offered

•Other: GiANT Group Coaching and Access to platform

•Holidays: Closed every Sunday, Thanksgiving, Christmas Day, and modified hours on

other major holidays

Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Work Directly With A Chick-fil-A Operator - The Operator is an independent businessperson, responsible for the operation of each restaurant location, who invests time in his employees, teaching them important business skills for the future.

Competitive Pay & Benefits - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Enjoy a meal allowance for discounted/free meals each shift along with professional development opportunities within the organization.

Who You Are:



• You are aligned and demonstrate our values of care, unity, and relentlessness in your daily life.
• You are deeply motivated by seeing the development of leaders within the organization.
• You are willing to get your hands dirty. You are servant minded.
• You are proactive in communicating feedback and crave receiving feedback.
• You have experience in a leadership role within an organization.
• You hold others accountable and hold yourself accountable.
• You practice outrageous hospitality and care about the little things.
• You understand how to lead a team without being physically present.
• You have strong organization and time management skills, both for yourself and for a team.

What Would Set You Apart:

• You have worked in the restaurant/hospitality industry.
• You are operationally minded. You love managing projects and most importantly the people participating in the project.
• You have completed your bachelor’s degree.

What You Will Be Responsible For:

• Providing strong leadership and guidance to the back of house or front of house team, including team members, trainers, shift leaders and managers to ensure smooth operations and consistent hospitality and food quality.
• Develop and coach a team of leaders to execute the restaurant’s vision and uphold its values.
• Lead daily restaurant operations, ensuring exceptional guest experiences while maintaining operational efficiency and excellence.
• Lead efforts to evaluate and improve systems, processes, and team performance to drive sustainable growth in sales and profitability.
• Model core values of Care, Unity, and Relentlessness to inspire a positive and collaborative culture.
• Recruit, train, and grow team members and leaders through intentional development and mentorship.
• Set and monitor store goals, focusing on key metrics such as guest satisfaction, food safety, and financial performance.
• Assist with planning and coordinating staffing, resources, and operations to ensure peak times run smoothly.
• Collaborate with the Owner/Operator and Leadership Team to align on business strategies and execute the long-term vision.
• Conduct off-shift responsibilities, including team training, leader development, and operational reviews.
• Ensure all resources are managed responsibly and that Chick-fil-A standards are consistently met or exceeded.
• Collaborate with the certified trainer and training manager, to deploy and train about new menu items, limited-time offers, and seasonal specials that align with Chick-fil-A's brand and customer preferences.
• Leading team members through providing accountability, clear expectations and tracking team member attendance.
• Ensuring compliance with local health department regulations, food safety standards, and Chick-fil-A's operational policies, taking necessary actions to address any violations or concerns.
• A willingness to work in a staff position, stepping in to support operations and provide hands-on assistance.

Base Wage:

•Compensation: $24-$25/hour overtime pay ($55,000-$70,000/year), flexible for the right candidate