What are the responsibilities and job description for the Operations Manager position at Chick-fil-A Restaurants?
CLIENT SUMMARY:
Chick-fil-A West Palm Beach is owned and operated by Rob Morris. Rob’s career with Chick-fil-A began when he was 17 and he has now been an Owner/Operator for over two decades. He is widely recognized for leveraging his restaurants as platforms for exceptional leadership development, particularly focused on recent college graduates.
Chick-fil-A West Palm Beach exists to have courageous influence — with guests, team members, the local community, and the broader Chick-fil-A organization. Rooted in their core values of Guests First, Optimism, Hustle, Continuous Improvement, and Professionalism, their team is committed to delivering high-quality food with exceptional hospitality.
POSITION OBJECTIVE:
Chick-fil-A West Palm Beach is seeking a highly motivated Operations Manager to join their leadership team. This is a vital role for the organization, focused on driving operational excellence, developing future leaders, and ensuring an elevated guest experience. The Operations Manager is responsible for maintaining Chick-fil-A’s high operational standards while managing labor, monitoring key performance indicators, and coaching leaders across the organization. Every day presents an opportunity to elevate the guest experience and shape team culture through hands-on leadership.
KEY RESPONSIBILITIES:
- Drive CEM scores using the Winning Hearts Every Day strategy
- Lead monthly inventory counts and reporting processes
- Plan and prepare agendas for Director and Shift Leader meetings
- Maintain and update performance scoreboards
- Identify bottlenecks and lead problem-solving initiatives
- Develop a strong talent pipeline through coaching and succession planning
- Hold the team accountable through regular coaching and feedback
- Ensure clear, consistent communication across leadership and team members
- Stay organized with calendar, communication, and email management
- Review key reports (e.g., Smart Shop, Food Safety) and implement action plans
- Utilize Chick-fil-A tools and systems to meet operational standards
- Understand and reference reports like Fee Calculation, Food Cost, Talent Investment, and Analytics Hub
- Spend 35 hours weekly in operations, with 10 hours for meetings/admin
- Model professionalism in appearance and behavior
- Oversee schedule management, handling call-outs and labor compliance per Florida law
SKILLS AND EXPERIENCE NEEDED:
- Bachelor’s degree preferred, but not required if equivalent experience is present
- 3 years of managerial experience, ideally in a fast-paced, team-oriented environment
- Proven ability to lead teams, make data-informed decisions, and manage complex workflows
- Strong alignment with our Core Values: Guests First, Optimism, Hustle, Continuous Improvement, Professionalism
- Grit, self-motivation, and adaptability
- Strategic thinker with high emotional intelligence and leadership presence
Salary : $26 - $27
