Director of Operations

Chick-fil-A Reynoldsburg is seeking an Operations Director with the ability to provide

operational oversight and strong leadership to its large team. This person will be in a

leadership position where they will have the opportunity to lead, grow, and serve. This

individual will have their hand in multiple aspects of the restaurant from managing a

department to business planning and strategizing. The ultimate goal for this person is to work

alongside other Leaders to play a key role in growing the business and holding the team

accountable. This opportunity is far greater than “fast food” but is an opportunity for a key

individual to impact the day to day team members and business functions of a Chick-fil-A

restaurant.

Key Responsibilities

• Work in the operations overseeing and supervising daily systems and processes
• Enthusiastically lead and positively impact the team through mentoring, coaching,
• and building relationships
• Meet regularly with Directors for ongoing development and weekly leadership
• meetings
• Implementing and updating changes to systems and processes in order to improve
• team efficiency and guest experience
• Ensure high food safety scores and customers scores, and incorporating any
• learnings into training and coaching for team members
• Hold team members accountable to all Chick-fil-A standards, policies and
• procedures; ensure fair disciplinary action
• Provide clear, kind, and consistent communication and feedback
• Think strategically for the business; collaborating, adjusting, and propelling the
• business to reach goals
• Be a source of encouragement and positivity for the team, acting as a cheerleader
• and celebrating wins big and small
• Engage with, challenge, and motivate team members to accomplish difficult and
• hard to reach goals, while inspiring those around them to have fun and build life
• impacting relationships with team members and guests
• Uphold a culture of striving for excellence
• Meet regularly with Leadership Team and the Owner/Operator for continued
• training and personal development, as well as to execute the overall vision and
• grow the overall success of the restaurant
• Uphold the Chick-fil-A standards and policies

Qualifications

• Bachelor’s Degree preferred
• 2 years of management experience with positive results to show
• Proven leadership experience - have led and developed teams
• Organized, detail-oriented with a strong sense of follow through
• Results oriented and able to work in a very fast-paced, high-stress environment
• High emotional Intelligence; Passion for people and delivering world class service
• Spirit of authenticity, grit, empathy, and a strong work-ethic
• Systems thinker; innovator; problem-solver
• Effective communicator with the entire team
• Resourceful; has the ability to think and do ; go-getter
• High integrity and character
• Optimistic in adversity; a natural team cheerleader
• Demonstrates servant-leadership mentality
• Sense of ownership; self-motivated with a willingness and eagerness to learn
• Takes initiative; driven and hardworking individual with a growth mindset
• Ability to keep composure under high pressure and make decisions quickly
• Desire to care for and develop others. Strong relationship builder.

Benefits

• Bonus: Bonus structure divided up at the end of the year based on performance
• metrics (Decided by Executive Director team)
• Paid Time Off: Accrued paid time off; accruing 1.75hr per 45 hours worked up to
• 2 weeks.
• Retirement: (1 year waiting period or 1,000 hours worked) Operator will match
• 3.5% of contributions.
• Health Benefits: (30 day waiting period) – Directors can enroll in Chick-fil-A’s
• Medical, Dental and Vision health coverage.
• Other Benefits: Company meals while on shift; scholarship opportunities; closed
• Thanksgiving, Christmas, and modified hours on other major holidays