What are the responsibilities and job description for the Drive Thru Manager position at Chick-fil-A Transit & Losson?
Mission: To ensure that all Drive Thru Team Members understand all procedures, expectations and goals associated with Drive Thru within the appropriate day part. To demonstrate the Chick-fil-A Drive Thru Model, “Quick and Accurate but Never rushed.”
Core Values:
A. Managing & Measuring Work: Clearly assigns responsibility for tasks and decisions
B. Business Acumen: Knows how the business works
C. Decision Making: Makes good decisions in a timely manner based on a mixture of analysis, wisdom and judgment
D. Delegation: Clearly and comfortably delegates both routine and important tasks
E. Motivating Others: Creates a climate in which people want to do their best
F. Inspires Others: Creates and environment where people do their best work
G. Building Effective Teams: Blends people into team when needed
Job Outcomes:
• Overseeing Drive Thru Operations and Drive Thru Play
• Support Senior Leaders by communicating goals, vision and needs of the store
• Perform huddles with your team to communicate goals, results and award Cluck Bucks
• Run short shifts without a Senior Leader present, tasks include (Running Breaks, Managing Money, Place People, Open/Close Restaurant, Answer Phone, Handle Customer Complaints, Taking Catering Orders)
• Assist in controlling Food, Labor and Paper Costs
• Maintain Safety and Security eTrain certification
Additional Job Responsibilities:
• Complete weekly Drive Thru related eRQA’s
• Complete Drive-Thru eTrain Material
• Serve as support for Senior Leadership
• Complete Team Lead portion of Leadership Workbook
Evaluations:
Evaluations will occur on monthly basis and conducted by a Senior Leader, an Assistant Director or the Front of House Operations Director.
Core Qualifications:
• High School Graduate
• 2 Month Commitment
• Successful completion of the Trainer Stage of the Leadership Development Program
Performance Metrics:
Customer Experience Monitor:
• Operational Excellence
• Be Remarkable Score
• Fast Service
• Order Accuracy
• Attentive/Courteous
Drive-Thru
• Lunch Transaction Count
• All Day Parts Order Accuracy
• All Day Parts Sales
• Speed of Service Times
Disclaimer: The above is a summary of typical job functions and is not exhaustive or comprehensive of all possible responsibilities. Responsibilities of the jobholder may differ from the above and are subject to change to meet the demands of the business. Job Outcomes are the tangible or intangible results that are required in order to fulfill the expectations of a given job.
