What are the responsibilities and job description for the Chick-fil-A Team Member position at Chick-fil-A West Palm Beach?
As a Chick-fil-A Team Member you play a crucial role in the effectiveness of our team and the success of Chick-fil-A, West Palm Beach. In selecting Chick-fil-A Team Members, we are looking for hard working individuals who will share our passion for giving our Guests remarkable service and hospitality.
Expectations of aTeam Member:
- Work your scheduled shifts and arrive on time every shift
- Arrive for your shift in full uniform: shirt, pants, belt, non-slip shoes, name tag, pen (men must be cleanly shaved, women with long hair should have it pulled back into a pony tail/bun)
- Know the mission statement and practice the core values of Chick-fil-A,West Palm Beach on a regular basis.
- Know and do the “Core Four”:
- Make Eye Contact with the Guest
- Smile Genuinely at the Guest
- Speak Enthusiastically to the Guest
- Stay Connected with the Guest
- Understand our strategy to create “Raving Fans”
- Operational Excellence
- Serve Craveable Food
- Be Attentive and Courteous to Guests
- Be Surprisingly Fast
- Keep a Refreshingly Clean Restaurant
- Order Accuracy – 100% every time
- 2nd Mile Service- Go above and beyond to serve our guests
- Emotional Connections Marketing
- Operational Excellence
- Keep a “sense of urgency” and a hustle when it comes to serving our Guests
- When things slow down, know what you should be doing next – if you’re not sure, ask the shift manager
- Stay focused on your assigned position and relevant duties, and strive to learn that position to the best of your ability
- Required to be a mobile champion by encouraging guests to download our Chick-Fil-A One App and use it to earn rewards with every visit. In addition, providing Chick-Fil-A One support and clarity to guests when needed.
