What are the responsibilities and job description for the Assistant Director position at Chick-fil-A?
The Assistant Director at Chick-fil-A plays a crucial leadership role in ensuring the restaurant operates smoothly, efficiently, and in alignment with Chick-fil-A’s core values of excellence, hospitality, and community impact. This position supports a Director in a given area and helps oversee daily operations, develop team members, and drive key business goals, including customer experience, food safety, and financial performance.
Key Responsibilities:
Operational Leadership:
- Oversee daily restaurant operations, ensuring efficiency in front-of-house (FOH) and back-of-house (BOH) processes.
- Maintain high standards of food safety, quality, and cleanliness in compliance with Chick-fil-A brand standards and health regulations.
- Lead and support shifts, ensuring proper delegation of tasks and effective workflow.
- Troubleshoot restaurant technology, equipment, and inventory to prevent disruptions in service.
Team Development & Leadership:
- Support the hiring, training, and development of team members, fostering a culture of growth and accountability.
- Provide coaching and mentorship to shift leaders and team members to enhance performance and leadership skills.
- Assist in labor management to ensure efficiency and proper staffing levels.
- Promote a positive and professional work environment that aligns with Chick-fil-A’s mission and values.
Customer Service & Brand Representation:
- Uphold and model Chick-fil-A’s standard of hospitality, ensuring exceptional occasions for care.
- Address and resolve customer concerns with professionalism and a service-minded approach.
- Monitor and analyze guest feedback to drive improvements within a given service area.
Financial & Business Performance:
- Assist in controlling costs, including labor, food, and operational expenses, to maximize profitability.
- Support marketing initiatives, community involvement, and brand outreach efforts to increase sales and customer engagement.
- Track and analyze key performance indicators (KPIs) to drive continuous improvement.
Qualifications & Skills:
- Previous leadership experience in the restaurant, hospitality, or retail industry.
- Strong problem-solving skills and the ability to make quick, effective decisions under pressure.
- Excellent communication and interpersonal skills, with a passion for people development.
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
- Strong organizational skills with an eye for detail and efficiency.
- A heart for service and a commitment to upholding Chick-fil-A’s values of integrity, excellence, and customer-first service.
Benefits:
- Competitive salary based on contribution.
- Performance-based incentives and growth opportunities.
- Paid time off and flexible scheduling.
- Leadership training and career development programs.
- REAL FOOD, FREE! Chick-fil-A meals offered each shift.
- A positive and supportive work environment with a focus on personal and professional growth.
Join the Chick-fil-A Augusta Exchange team and be part of a company that values hospitality, leadership, and making a difference in the community! Apply today!
