What are the responsibilities and job description for the Catering Manager position at Chick-fil-A?
Overview
At Chick-fil-A at Downtown Indianapolis, we care about our people and guests – strongly believing in creating an environment where everyone feels welcome. Our core values unite us and inspire excellence. Our behaviors serve as our compass. Our vision is to develop our people and serve our downtown community generously. Our Catering Manager Role is an integral part of this vision. Through expanding our reach into the community and guests served through catering, the Catering Manager bridges the gap between Chick-fil-A Downtown Indy and the companies that surround it.
Responsibilities and Expectations
At Chick-fil-A Downtown Indy, Catering Managers are responsible for executing every catering order with excellence. Catering Managers are ambassadors for the Chick-fil-A culture and expected to foster and protect our reputation for remarkable service within each interaction. This is a hands on role, with a variety of responsibilities including:
- Production, delivery, and execution of all orders
- Maintaining business relationships
- Become the subject matter expert of all relevant systems and procedures to ensure guests receive the very best experience Downtown Indy can offer.
- Ensure everything is completed properly in a timely manner, and personally responsible for the completion of orders and deliveries.
- Shared dedication to attentive guest experience, delicious and accurate orders, and excellent overall satisfaction.
- Quickly resolve any operational and customer issues by identifying root causes to prevent future recurrence.