What are the responsibilities and job description for the Chick-fil-A Operations Manager position at Chick-fil-A?
Pay : $20.25 - $22.50 per hour
Benefits : Health insurance, SIMPLE IRA Match, Paid Vacation
Job type : Full-time
We are seeking an Operations Coordinator to join our team! You will be primarily responsible for providing guests with a memorable dining experience while managing a team, in close coordination with a Director.
Responsibilities :
Takes ownership of dine-in and carry-out and drive-thru guest experiences
Responsible for the new and continued training of all front-of-house team members
Manages systems related to dine-in, carry-out, and drive-thru guest experience
Directly leads a team of 7-13 team-members
Oversees guest services and resolves concerns
Adjust staff schedules to meet restaurant needs
Work with existing leadership to achieve excellence
Adhere to all safety and sanitation regulations
Works to meet labor cost and sales goals while delivering speed of service and guest satisfaction goals
Requirements and Responsibilities :
We are looking for applicants who exhibit the following qualities :
Consistency and Reliability
Cheerful and Positive Attitude
Values Teamwork
Loves Serving and Helping Others
Applicants must be able to :
Smile
Create and Maintain Eye Contact
Make Connections with Guests and fellow team members
Honor and encourage others to follow the visions and values of the restaurant
Ability to multitask
Team-oriented, adaptable, dependable, and strong work ethic
Ability to communicate effectively with guests and team members
Applicants will also be expected to be able to work on their feet for several hours at a time indoors and outdoors. Prior experience is preferred, but not necessary.
Requirements :
Experience in a high-paced restaurant environment
Leadership experience
Commitment to delivering excellent service
Has a heart for service
Strives for personal and team excellence
Demonstrated ability to work with a diverse group and lead teams
Willing to be coached and skilled in coaching others
Maintains a positive outlook especially during times of challenge
Thrives in a fast-paced and high-traffic environment
Enthusiastic leadership style that raises others up
Focused on helping the Front line team meet goals
ServSafe certification is a plus
General understanding of retail systems with the ability to learn
Excellent written and communication skills
Strong attention to detail
Benefits :
Opportunities for growth
Health Insurance
Paid Vacation time
Sundays off
College Scholarship Opportunities
Free food
IRA options
We Ask You to :
Have a High School diploma or equivalent required; college degree preferred
Have the ability to communicate effectively in English, bilingual a plus
Be at least 18 years of age
Be willing and able to work a flexible schedule
Have the ability to lift and carry 10-65 lbs.
Have a valid driver's license, reliable transportation and proof of insurance
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