What are the responsibilities and job description for the Customer Service Team Member position at Chick-fil-A?
Customer Service Team Member Overview
At Chick-fil-A®, Customer Service Team members are responsible for providing an exceptional dining experience for everyone they serve each day. We are looking for both full-time and part-time Customer Service Team Members who are hard-working, team-oriented, friendly, and honest. The perks of being a Chick-fil-A Team Member include flexible hours, competitive pay, and a positive atmosphere! This location is a Chick-fil-A, Inc.-operated location. Team Members at this location are employed by COR Restaurant Services, LLC, a wholly-owned subsidiary of Chick-fil-A, Inc.
Responsibilities
- Following Chick-fil-A's operational policies and procedures.
- Greeting and serving guests with enthusiasm, courtesy, and hospitality.
- Taking orders and making accurate changes quickly.
- Demonstrating knowledge of the brand, products, and promotions.
- Ensuring guest complaints are resolved properly and swiftly.
- Ensuring product quality and consistency.
- Assisting leadership in executing opening and/or closing procedures.
- Modeling and supporting clear communications between the front counter and kitchen staff.
- Following sanitation and safety procedures.
- Maintaining consistent attendance and punctuality.
Requirements
- Ability to handle multiple tasks at once and work in a fast-paced environment
- Ability to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
- Ability to work at a quick, yet efficient and thorough pace.
- Team-oriented, adaptable, dependable, and strong work ethic.
- Positive attitude.
- Customer service oriented.
- Ability to communicate effectively with guests and team members.
- Honors and encourages others to follow the visions and values of the business.
- Treats others with honor, dignity, and respect.
Benefits
- Sick time or paid leave in jurisdictions where mandated
- Excellent career advancement opportunities
- Remarkable Futures Scholarship opportunities
- 100% Employer-paid Employee Assistance Program for Team Members and their Dependents
- Employer-subsidized Medical/Rx insurance, dental insurance, and vision insurance for full-time Team Members and their Dependents
- Optional voluntary life insurance for full-time Team Members with premiums paid via payroll deduction
- 401(k) retirement plan with up to 5% Employer-paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12 month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12-month period
- Free meal benefits based on scheduled hours
- Closed on Sundays
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $13.50 - $15 / hour
Benefits:
- Flexible schedule
- Health insurance
- Paid training
- Other
Job Type: fulltime, parttime
Schedule:
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
- Other
Education: No education required
Work location: On-site
Salary : $14 - $15
