What are the responsibilities and job description for the Delivery Driver/Team Member position at Chick-fil-A?
The role of the Delivery Driver/Team Member is to serve guests by delivering a quality customer experience with a welcoming and friendly attitude while ensuring that the food presentation, packaging and quality is top level for every Guest interaction. This role is a critical piece of our daily operation and controls the speed and friendliness of service we provide to our guests within the store and at our guest’s home and/or business. You will be a member of the Chick-fil-A family and will help uphold our high standards of presentation, service, and care. The ideal candidate must be able to execute Chick-fil-A hospitality with our guests in a caring way. Clear and excellent communication skills via our delivery app are paramount to help us continue to meet our guest's expectations outside of the Restaurant.
Responsibilities:
- Deliver quality customer experience. (Excellent food /Guest interactions)
- Contribute a positive attitude to staff morale
- Prepare, assemble and serve products
- Courteously greet guests, take orders, explain and suggest menu items
- Ensure that products and guest experience are consistent with our brand, culture, and standard of excellence
- Maintain a well-groomed and clean appearance
- Must be able to stand for extended periods of time
- Deliver quality products to our guest’s front door and/or workplace
- Execute safe driving best practices when operating delivery vehicles for meal deliveries with a sense of urgency
- Ensure customer satisfaction by protecting and upholding our brand at all times as you attend to customer concerns as they arise on a delivery
- Maintain Operational Excellence in vehicles and delivery assembly area (cleanliness, speed and accuracy, taste of food, and attentive & courteous) at all times
- Other duties as assigned
Qualifications and Requirements:
- Must be at least 21 years of age upon hire date
- Must have a working smartphone with a data plan and GPS
- Must have a valid state-issued driver's license
- Must provide a Current driving record for review upon hire date
- Dependable
- Servant Spirit with a strong sense of stewardship
- Honesty/Integrity
- Ability to multi-task and work at a fast pace
- Ability to work in a Team Environment
- Ability to use good judgement while operating any company vehicle
- Display courteous, safe, and proper driving etiquette at all times
- Prior restaurant | customer service experience and delivery experience is not required but is preferred.
- Must be able to lift up to 25lbs
Our Benefits Include:
- No experience necessary
- Competitive Pay
- Delivery Tips added to payroll (Tips are never guaranteed)
- Scholarship Opportunities
- Flexible scheduling (and closed on Sundays)
- Advancement Opportunities
- Employee Meal Program
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
