What are the responsibilities and job description for the Director of Culinary Operations position at Chick-fil-A?
$22 - $24 per hour24.50/hour
I. Executive Summary
The Kitchen Manager is chiefly responsible for the performance and culture of our kitchen operation. Acting as the General Manager of the kitchen, they will have a level of autonomy and authority to oversee all systems, coach all Team Members, and be responsible for all results. They will meet weekly with all Operational Team Leaders, as well as be available to any Team Members or Coordinator roles. They will utilize their bilingual skills for highest communication effectiveness.
II. Role & Responsibilities
Food Safety
o Always ensure highest-level food safety practices
o Ensure three food safety checks are performed daily
o Partner with 3rd Party consultants during scheduled & unscheduled evaluations
Food Quality
o Always ensure highest-level food quality practices
o Execute food quality assessment daily
o Monitor customer survey results pertaining to food quality
o Oversee training and preparedness for quarterly quality assessment
Financial Stewardship
o Partner with fellow executive leaders to ensure execution of food cost reduction strategies
o Audit portioning daily
People Leadership
o Perform monthly Team Leader meetings (AM and PM, offsite)
o Perform weekly stand-up meetings with Team Leaders
o Coach all Team Members daily
III. Key Measurables
· IPO < 1%
· Net Profit > 14%
· OSAT > 80%
IV. Schedule Details
You will work an average of 40 hours with shifts that allow leadership between 6AM – 11PM. Maintain a level of flexibility to allow to respond to staffing needs.
V. Skills Necessary
· Bilingual (English & Spanish)
· High Energy
· Emotional Intelligence
· Tenacity
· Ability to Motivate
· Flexible Schedule
· Time-Management
• Previous Experience in Kitchen Management required*
V. Direct Reports
You will work closely with the Executive team and report directly to the General Manager and Owner/Operator. You will be reported to by the Culinary Team Leaders and Team Members.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $22 - $24
