Director of Operations, Hospitality

The Hospitality Director for is responsible for:

·     Delivering a “REMARK”able experience for all FOH guests who dine in or who carryout

·     Ensuring all FOH procedures align to meet Chick-fil-A’s Service Requirements

·     Coaching the behaviors of all FOH Team Members and leaders. Those behaviors include:

•   Living out our Core Values: To make a difference in the lives of team members, our guest, and the community.
•   Hustling, working with a sense of urgency, going all out to create surprisingly fast Speed of Service
•   Ensuring all Team Members are Attentive & Courteous: enthusiastically fulfilling the CORE 4
•   Execution of systems and vigilant attention to the organization and appearance of the FOH area that ensures a refreshingly clean environment

·     Executing a Hospitality Plan for the FOH that includes:

•   A clearly defined order taking and meal delivery process (leveraging upstream order taking)
•   Creating a culture where the required 2nd Mile Service Behaviors are enacted

·     Maintaining a work environment that ensures and promotes food safety

·     Coaching the behaviors of all Team Members and all members of leadership in the Front of the House around Cash Management. Those behaviors include:

•   Enforcing Cash & Coupon Accountability Policy
•   Assigning one cashier per register
•   Ensuring that no one counts their own drawer
•   Treat Discounts & Giveaways (coupons/receipts like cash) - count them
•   Using swipe cards (not Leader override codes)

·     Evaluating Performance of Labor Cost along the Executive Director(s) of Operations

•   Reviewing the schedule before it gets posted
•   Looking at Time Punch Variance Report (Actual vs. Scheduled Hours)
•   Review Labor Report for opportunity to improve productivity

·     Monitoring behaviors on FOH that impact Food Cost. Those behaviors include:

•   Consistent recalibration around condiment verbiage
•   Consistent recalibration around dessert training

·     Being certified in the Chick-fil-A Catering module to effectively and accurately ensure the timely preparation of all catering orders

·     Coaching, evaluating, and providing accountability for all FOH Team Members

·     Aligning daily practices of the FOH area with the Vision and goals of the organization

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
• Scholarship Opportunities
• Free Food
• 401K
• Health Insurance
• Paid Time off

*Benefit eligibility grows with tenure.