What are the responsibilities and job description for the Director of Operations position at Chick-fil-A?
Director of Operations
Chick-fil-A Southridge Center is seeking a Director of Operations, a senior leadership role responsible for overseeing all aspects of restaurant operations, strategy, and team development. As an Executive Director, you will lead and support the team of leaders and Team Members, ensuring alignment with Chick-fil-A’s high standards of service, quality, and operational excellence.
This role is ideal for a proven leader who thrives in a fast-paced, people-driven environment and is passionate about developing high-performing teams, driving efficiency, and enhancing guest experiences.
Compensation & Benefits:
- Competitive compensation up to $24/hr for Full-Time, Open Availability
- Additional raises for completed training
- Paid time off
- Health, Dental, & Vision Insurance w/ Employer Contribution
- 401k with optional match
- Profit sharing
- Food Stipend
Overall Expected Annual Compensation: Starting at $63,250
Additional Benefits:
- Sundays off
- Access to $2,500 Scholarships
- Educational reimbursements for $500
- Flexible schedules
- Work anniversary rewards
- Opportunities for career advancement, leadership development, and ongoing training
- Food Discounts
Key Responsibilities
- Oversee restaurant operations, leading and managing all operational aspects to ensure efficiency, productivity, and excellence in Front of House, Back of House, and Catering.
- Lead and develop a high-performing team by providing strategic direction, coaching, and mentorship to Directors and department leaders.
- Maintain and enforce Chick-fil-A’s service, food safety, and brand standards while optimizing restaurant performance.
- Analyze key performance indicators, labor costs, food costs, and customer satisfaction metrics to drive profitability and continuous improvement.
- Champion a culture of exceptional service and hospitality, ensuring a seamless and memorable experience for every guest.
- Partner with leadership to recruit, train, and retain top talent, fostering a culture of professional growth and leadership development.
- Monitor budgets, financial reports, and operational costs, making data-driven decisions to optimize profitability.
What We’re Looking For
- Proven leadership experience in restaurant operations, multi-unit management, or a senior leadership role within food service, hospitality, or a related industry.
- A bachelor’s degree in business, hospitality, or a related field is preferred but not required.
- Strong ability to lead, mentor, and develop high-performing teams with a culture of accountability and excellence.
- Experience managing restaurant systems, labor scheduling, food costs, inventory, and compliance with operational policies.
- Ability to analyze data, drive performance, and implement innovative solutions for operational growth.
- A proactive and adaptable leader who thrives in a fast-paced, high-volume restaurant environment.
- Passion for servant leadership, customer service, and operational excellence.
- Ability to work early mornings, evenings, weekends, and holidays as needed.
Why You'll Love Working for Us:
- Work-Life Balance: We understand the importance of personal time and offer flexible schedules that prioritize work-life balance.
- Growth Opportunities: We are committed to investing in our employees’ growth and development. We provide opportunities for career advancement, leadership development, and ongoing training.
- Industry-Leading Customer Service: Join a team that prides itself on delivering the best customer service in the fast food industry. Our dedication to serving our guests and each other sets us apart.
- Team Spirit: We work hard, but never miss an opportunity to celebrate our achievements together.
- Comprehensive Training: We provide thorough training in all aspects of our restaurant operations.
How to Apply:
Are you a motivated leader ready to take the next step in your career? Apply now and we will contact you within 1-3 business days to discuss your next steps. Please do not contact the store directly.
Job Type: Full-time
Pay: Up to $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $24
