What are the responsibilities and job description for the Drive-Thru Team Member position at Chick-fil-A?
Drive-Thru Team Member Position
Join our growing team!! Chick-fil-A Oakley Station is looking to hire friendly faces who show hospitality and great customer service from the heart. As a Team Member of Chick-fil-A Oakley Station, you will have the opportunity to work in a fast-paced restaurant that hosts thousands of guests daily and serves the community well.
At Chick-Fil-A, we are looking for outgoing, enthusiastic, high character, energetic people who are team players and enjoy serving others. Some of the positions that a Team Member can hold, or restaurant aspects one can be involved in, here at Chick-fil-A Oakley Station are:
- Front Counter Cashier
- Catering
- Dining Room
- Food Prep
- Kitchen Cook/Boards Member
- Customer Service
- Drive-Thru Worker
- Cow Mascot
Working at Chick-fil-A is more than “just a job” - it’s a stepping-stone to a successful future. You will be working directly with store leadership and the Owner/Operator of the store who is an independent business owner willing to mentor and invest time in Team Members, teaching them important business and personal skills for the future. Team Members are more than employees, they are a highly valued asset to each Chick-fil-A restaurant – and our retention rate is proof that Team Members really enjoy working for our team. There are numerous opportunities at Chick-fil-A Oakley Station and we look forward to getting to meet and talk with you if you have a desire to work with us!
Duties, Responsibilities, and Expectations of a Chick-fil-A Team Member:
- Assist and follow direction from the restaurant’s leadership
- Greet and help create an enjoyable experience for each guest
- Serve guests with enthusiasm, courtesy, and hospitality
- Always look for ways to connect with guests
- Understand and tend to the needs and feedback/complaints of customers
- Value Operational Excellence and model it at all times
- Model the Chick-fil-A Core 4 and Language of Hospitality
- Demonstrate a knowledge of the brand and menu items
- Maintain regular and consistent attendance and punctuality
- Meet physical demands of a high-functioning, fast-paced work environment
- Learn and apply store policies, procedures, and food safety standards
- Follow Cleaning Checklists as directed
- Execute all Cash Management Systems and Couponing per store guidelines
- Prepare and package food with a consistent standard of excellence
- Be team-oriented, adaptable, dependable, and having a strong work ethic
- Keep a positive attitude at all times at the store
- Communicate clearly and effectively with guests and other Team Members
- Honor and encourage others to follow the values and visions of the restaurant
- Treat ALL Team Members and Chick-fil-A guests with dignity, honor, and respect
- Have fun!
Keys To Success:
- Attentive and Courteous Score is in the Top 20%
- Fast Service Score is in the Top 20%
Other Information/Benefits Chick-Fil-A Oakley Station Provides:
- Flexible day/night hours to fulfill commitments to family, school, and athletics
- Competitive hourly pay
- Closed on Sundays
- Opportunities for individual growth
- Uniforms provided
- Mentorship/leadership development
Brand: Chick-fil-A
Address: 4695 Marburg Ave Cincinnati, OH - 45209
Property Description: CFA-Oakley Station
Property Number: 3784
