What are the responsibilities and job description for the Executive Director of Operations position at Chick-fil-A?
Executive Director of Operations
Overview: The Executive Director of Operations empowers our team to make Chick-fil-A Valparaiso the best place to work and eat in Valparaiso. They are a true business partner with the operator and see the business from a 30,000 foot view (month to quarter, quarter to year, and year to 5 years). They lead the Front of House, Back of House, and Outside Sales directors and ensure alignment across the director team.
Role and Responsibilities:
As the needs of the business change, duties and responsibilities are subject to change.
1) Operations:
- Oversees all guest facing operations.
- Operational KPIs:
- Speed of Service under 4 minutes all day
- Smart Shop Quality Report percentage in the top 20%
- Food Safety Score 2 or better
2) Stewardship:
- Oversees overall profit
- Positive Food cost within .5 of target
- Labor in top 50%
- Oversees and looks over schedule each week
- Creates budgets for all other areas
3) People
- Responsible for ensuring the team is held to CFA and CFA Valpo standards in regards to disciplinary actions.
- Helps in interviews as needed.
- Works with HR director to ensure we are fully staffed at all times
- Develops Operational leaders and holds directors accountable to holding standards.
- All directors are performing to standard
4) Goal setting and vision casting
- Works with executive team to cast vision for the operation for the whole restaurant
- Helps lead and attends weekly leadership meetings
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Here at Chick-fil-A at Valparaiso, our goal is to be the best place to eat and work in Valparaiso. Team members gain life experience that goes far beyond just serving a great product in a positive and encouraging environment. Team members are able to develop their skills, talents, and most importantly, become better people. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.
Pay: Starting at $27 / hour
Pay:
- Bonus pay
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount
Job Type: fulltime
Education: Bachelor's degree
Work location: On-site
Salary : $27
