FOH and BOH Team Lead

At Chick-fil-A Horn Lake, MS, our vision is to \Provide uncommon hospitality to everyone we serve\. We would love for you to help us live out our vision and help us positively impact our community.

A Team Leader consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, have a strong character, take initiative, and always work with urgency. Our Team Leaders support senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main focus areas are completing tasks so the restaurant runs effectively and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow. We are looking for both Front of House (FOH) and Back of House (BOH) Team Leaders.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

FOH Team Leader Responsibilities:

• Participating operationally in day-to-day activities in a high-volume, fast-paced Restaurant
• Offer immediate and respectful responses to guests' needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Must be able to lead and communicate efficiently and effectively
• Must be able to handle being in a fast-paced environment
• This person should not be afraid to hold themselves and others around them to the standard and core values for Chick-fil-A Horn Lake, MS

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.

Back of House Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Ensure team members follow recipes and read service tickets to prepare orders accurately.
• Ensure team members work at a pace to maintain the restaurant's established speed of service guidelines.
• Maintain the cleanliness of workstations at all times.
• Ensure all BOH team members are working in a clean and safe environment.
• Work closely with the BOH Operations Director and Food Safety Director to ensure team members are trained and follow all procedures correctly.
• Assist BOH Directors with food quality and safety assessments and implement systems to ensure an elite food safety status.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to operational excellence
• Ability to manage team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Location: {{Chick-fil-A Horn Lake, MS}} {{4323 Goodman rd west, Horn Lake MS 38637}}

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: $16.50 - $17 / hour

Pay:

• Bonus pay

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount

Job Type: fulltime

Schedule:

• 8 hour shift
• Weekend availability
• Holidays
• Night shift
• Day shift

Education: High school degree

Work location: On-site