What are the responsibilities and job description for the Front of House Closing Manager position at Chick-fil-A?
Job description:
The FOH Closing Manager is responsible for assisting the Director team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. The leader is responsible for supervising the FOH for an entire shift and managing the closing process of the restaurant following established closing procedures.
Responsibilities include, but are not limited to the following:
• Ensures that Team Members adhere to and follow all operational systems.
• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.
About Chick-fil-A:
At Chick-fil-A, a Leadership role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Please consider visiting your local Chick-fil-A restaurant if you'd like to learn more about the team member experience.
Work in a Chick-fil-A restaurant --A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Flexible Hours --You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays --All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Work Directly With A Chick-fil-A Operator --The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
Competitive Pay --Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
It's a Great Place to Work --At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
Additional Requirements:
Minimum age: 18
This is a fulltime position
Growth and development opportunities available
Benefit Conditions:
- Waiting period may apply
Hours per week:
- 40-45
Work Remotely
- No
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- High stress tolerance -- thrives in a high-pressure environment
