What are the responsibilities and job description for the Front of House / Customer Service Manager position at Chick-fil-A?
At Chick-fil-A Brunswick, we are committed to creating lasting, positive change through servant-leadership. As a Customer Service/FOH Manager, you will play a vital role in our mission to continually refresh our guests, our community, and our team. This is a full-time role that requires attention to detail, effective conflict resolution skills, and the ability to handle pressure while ensuring smooth operations. Our core values guide everything we do:
- Respect
- Stewardship
- Integrity
- Leadership
- Growth
Join our Chick-fil-A Brunswick family, where we work together to provide each other and our guests with REMARKable experiences. Here, you’ll find a safe environment where we build meaningful relationships with our guests, knowing their names, stories, and needs. Our business thrives on deep connections that extend beyond our products, nourishing the souls of our guests and our team.
Why You'll Love Working for Us:
- Work-Life Balance: We understand the importance of personal time and offer flexible schedules that prioritize work-life balance.
- Growth Opportunities: We are committed to investing in our employees’ growth and development. We provide opportunities for career advancement, leadership development, and ongoing training.
- Industry-Leading Customer Service: Join a team that prides itself on delivering the best customer service in the fast food industry. Our dedication to serving our guests and each other sets us apart.
- Team Spirit: We work hard, but never miss an opportunity to celebrate our achievements together.
- Comprehensive Training: We provide thorough training in all aspects of our restaurant operations.
Benefits:
- Competitive compensation (Up to $19/hr, based on availability).
- Flexible Schedules
- Positive Work Environment
- Employee Meals
- Chick-fil-A Scholarship Opportunities
- Advancement Opportunities
- Health/Vision/Dental Options
- PTO (after 1 year)
- Gym Membership (after 1 year)
Responsibilities:
- Ensure appropriate staffing levels and smooth operations in the front of house.
- Train and support new FOH / hospitality staff.
- Drive strategic business results through focused actions.
- Foster positive employee relationships and provide coaching and feedback.
- Manage inventory, facilities, and operational procedures.
- Takes ownership of the front-of-house facilities, ensuring that the restaurant is organized and follows sanitation and food safety procedures.
- Report to the Front of House Director and senior leadership team.
Qualifications and Skills:
- Must be 18 years of age or older.
- Must be able to work full-time, minimum of 40 hours per week.
- Experience as a leader, preferably in a customer service, hospitality, or FOH environment.
- Ability to lift up to 50 lbs, stand for up to 8 hours, and be physically active for extended periods.
- Must be able to work in a fast-paced environment and maintain a positive attitude under pressure.
- Team-oriented, adaptable, dependable, coachable, and strong work ethic.
- Ability to communicate effectively with guests and team members.
Ready to embark on an exciting journey with Chick-fil-A? Apply now and we will contact you within 1-3 business days to discuss your next steps. Please do not contact the store directly.
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Shift:
- 10 hour shift
- 8 hour shift
Work Location: In person
Salary : $19
