What are the responsibilities and job description for the Front of House Manager position at Chick-fil-A?
Description
Responsibilities include :
- Direct the daily operations of a quick service restaurant
- Ensure compliance with company standards in all areas of operations, including : production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability
- Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
- Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
- Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
- Insures that workstations are clean at all times.
- Insures that cashiers follow cash handling procedures at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
- Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
- Perform any of the tasks above as needed throughout shift.
- Addresses guest issues that may arise; consults with management regarding complex issues.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Communicates employee performance and policy / procedure violations to management for appropriate handling.
- Strictly adheres to all Company policies and procedures.
Job Characteristics :
Requirements
Company Information
Benefits
