What are the responsibilities and job description for the Front of House Senior Leader position at Chick-fil-A?
Position Overview:
As the Front of the House Senior Leader, you will be responsible for overseeing the daily operations of our front-of-house team. Your leadership will ensure an outstanding guest experience while maintaining operational efficiency. You will work closely with the Operations Director and other leadership team members to maintain high standards of service and hospitality.
Key Responsibilities:
- Lead, motivate, and train front-of-house staff to deliver outstanding guest service.
- Maintain a high level of guest satisfaction by ensuring that service standards are met, and complaints or issues are resolved promptly and professionally.
- Oversee daily front-of-house operations, and implement strong systems to improve this.
Qualifications:
- Flexibility to work nights, weekends, and holidays as needed
- Strong leadership skills with the ability to motivate, coach, and communicate effectively.
- Excellent customer service and conflict resolution skills.
- Ability to work under pressure and handle multiple tasks at once.
- Strong organizational skills and attention to detail.
- A passion for hospitality and delivering memorable guest experiences.
Why join us?
- YMCA Membership
- 401k/simple IRA matched 3%
- $450 towards Health Insurance
- $250 Annual Uniform Budget
- Two Weeks of Paid Vacation
- Free Break Meals
- Additional Bonus Incentives
Salary : $250
