What are the responsibilities and job description for the Front of House Supervisor in Training +18 yrs old position at Chick-fil-A?
Key Expectations: Responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience.
- Communicate goals in the areas of the Five Critical Success Factors and provide both formal and informal feedback to the team on an ongoing basis
- Activate the Winning Hearts Strategy
- Create quarterly business plan to address six areas critical to the development of the Front of House:
- Identify potential leaders and help them develop and grow both operationally and relationally.
- Create LEAN processes to better the team and guest experience.
- Hold FOH team members accountable to all policy standards, for example, timeliness, grooming, cell phones, uniforms, etc.
- Work with the training director to develop team members in all areas and systems for areas of focus.
- Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy and provide ongoing feedback to team members and Training Director.
- Protect the guest's experience in both areas of the FOH by ensuring packaging, food presentation, and quality meets or exceeds Chick-fil-A Standards
- Ensure FOH consistently and systematically meets cleanliness standards (front counter, dining room drive thru, parking lot, restrooms, etc.)
- Report all Sedgwick Claims to General Manager within 24 hours .
- Execute a hospitality plan and empower the team to meet daily, weekly, monthly goals and annual goals.
- Ensure Jolt lists are completed daily.
- Partner with Sr. Operations Director to execute training and roll-out of new products
- Ensure speed in all areas of the FOH (drive-thru, front counter, dining room, curbside, etc.)
- Create suggestive selling culture with FOH team members, including upselling to large, new items, etc.
- Submit FOH schedule by Wednesday 11 am for the General Manager to review.
- Responsible for notifying the General Manager and the admin coordinator within 24 hours of any equipment or facility repairs.
- Support quarterly marketing campaigns (POP), menu boards, and price increases.
- Support in-store marketing, community boards, social media program, fresh flowers, sampling, and surprise and delights, digital offer cards, gift cards, and delight initiatives.
- Oversee completion of FOH team members 30 days and annual reviews
- Record transfers into the manager computer.
Front of House Manager in Training:
- Must have open availability and work up to 50 hours per week in the restaurant.
- Must be ServeSafe, Choke, and Allergen Certified.
- Execute the S.E.R.V.E. Leadership Model.
- Lead the team with enthusiasm and passion.
- 10 Hours of admin per week (Subject to operational needs)
