What are the responsibilities and job description for the Front of House Team Leader position at Chick-fil-A?
At Chick-fil-A 5th Street Highway, we believe that inspiring, motivating and serving each person that comes into contact with our restaurant is top priority. The Front of House Team Leader ensures we are pursuing excellence in every area of operations to “Inspire, Motivate & Serve” our guests and team members by first exemplifying this within themselves. The team leader will assist Managers to operationally run a smooth shift without compromising the guest experience.
Primary Responsibilities:
- Required to train in service positions, including cashier, host and drive thru
- Assist in supporting all aspects of their work area including working with managers and directors to ensure all areas are functioning properly
- Continuously train, coach and mentor team members to build a culture of learning and growth
- Able to command the floor in Manager’s absence
- Lead the team in keeping the restaurant neat, clean and orderly at all times
- Able to keep team focused and hold team accountable
- Able to assess bottlenecks and operational issues and coordinates with Sr. Leadership
- Engage FOH staff with purpose driven competitions and personalization of orders
- Establish communication and accountability lines to FOH team to ensure an excellent front counter and drive thru experience with unmatchable hospitality
- Help create a team atmosphere amongst front and kitchen and reinforce a positive atmosphere in the midst of busy times
- Maintain cash accountability by counting drawers and verifying safe
Expectations:
- Must be able to stand for up to 10 hours and lift up to 50 lbs
- Embodies a growth mindset focused on accuracy, follow-through, and urgency
- Must be able to problem solve using critical thinking skills and appropriate resources
- Offer and receive peer-to-peer coaching and accountability to continually improve the business, with key emphasis on operations
- Successfully communicates all systems, procedures and processes to team members
- Must work a minimum of 45 hours per week
- Embodies the restaurants vision of “Inspire, Motivate & Serve”
Successful Measurement:
- TBD
Benefits:
- Flexible day shifts
- Free meal with every shift
- 401k with matching (for full time team members after 1 year)
- Access to scholarship opportunities up to $2,500 per year
- Sundays off
- Paid Time Off
- Opportunities for individual growth with personal coaching
- Career advancement & management opportunities
Salary : $2,500
