What are the responsibilities and job description for the Front of House Team Member position at Chick-fil-A?
We're looking for our next great Front of House Team Members!
As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile! We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know! Successful Team Members will conduct themselves in a positive attitude and truthful character demonstrating 2nd mile service to every guest who visits our restaurant.
At Chick-fil-A, the team member role is more than just a job, it’s an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for both full-time and part-time team members. Team members must be available a variety of weekdays and on both Friday and Saturday. We are looking for hard-working, team-oriented, friendly and honest people. Perks of being a Chick-fil-A Team Member include flexible hours, competitive pay and a positive atmosphere!
- Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- Education Scholarship Opportunities - Each year, Chick-fil-A offers restaurant Team Members across the U.S., Canada and Puerto Rico the opportunity to apply for college scholarships through the Remarkable Futures Scholarships initiative.
- It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
Chick-fil-A Front of House Team Member Responsibilities:
- Read, understand and comply with all Chick-fil-A requirements and guidelines
- Treat all customers with honor, dignity, and respect
- Foster an environment of excellence and create Raving Fans by executing a remarkable experience for all guests
- Protect the customer experience by ensuring a clean, welcoming environment and providing highest quality meals at all times of the day
- Quickly, attentively, and accurately serve Drive-Thru and Dine-In guests with exceptional customer service
- Work within a team environment to always put Customers First
- Appropriately handle all customer issues and play a positive role in customer recovery
- Display professionalism in personal appearance, attitude, and behavior
- Continuously strive for personal excellence by growing in knowledge of Chick-fil-A procedures and products
- Follow leadership instructions and serve other team members
- Display good stewardship and a sense of ownership for the business
