What are the responsibilities and job description for the Front of House Team Member position at Chick-fil-A?
At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. The role of the Team Member is to serve guests by delivering a quality customer experience with a welcoming and friendly attitude while ensuring that the food presentation, packaging and quality is top level for every Guest interaction. This role is a critical piece of our daily operation and controls the speed and friendliness of service we provide to our guests.
Responsibilities:
- Deliver quality customer experience. (Excellent food /Guest interactions)
- Contribute a positive attitude to staff morale
- Make Emotional Connections with Guests
- Honor and encourage others to follow the vision and values of the Restaurant
- Multitask quickly, yet thoroughly
- Be team-oriented, adaptable, dependable, with a strong work ethic
- Prepare, assemble and serve products
- Courteously greet guests, take orders, explain and suggest menu items
- Ensure that products and guest experience are consistent with our brand, culture, and standard of excellence
- Adhere to Chick-fil-A rules and dress code at all times
- Other duties as assigned
Qualifications and Requirements:
- Smile / Create and Maintain Eye Contact
- Speak Enthusiastically
- Consistency and reliability
- Servant Spirit with a strong sense of stewardship
- Honesty/Integrity
- Prior restaurant | customer service experience is not required but is preferred.
- Cheerful and positive attitude
- Strong interpersonal skills
- Detail-oriented
- Works well in a team environment
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry up to 25 lbs on a regular basis
- Have the ability to stand for long periods of time
Benefits:
- No experience necessary
- Competitive Pay
- Scholarship Opportunities
- Flexible scheduling (and closed on Sundays)
- Intentional growth and development to help you reach your professional goals
- Employee Meal Program
- Sundays Off!!
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later named The Dwarf House). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta’s Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
