General Manager
At Chick-fil-A 98th & Columbus, our General Managers are a key ingredient to smooth day-to-day restaurant operations including speed of service, throughput, food safety, accuracy, and a remarkable guest experience. This role is responsible for ensuring we are consistently providing crave-able food and remarkable service to our guests from open to close.This role spends 90%-100% of their time on the floor running a shift, managing the operations, and leading the team.This role requires working in a fast-paced environment, demonstrating a strong leadership presence, making calculated decisions, and maintaining emotional composure under pressure. Specific areas of oversight includes greeting guests and taking / entering orders, completing transactions, preparing beverages, assembling orders, hot and cold food production, working the line, dispatching and taking deliveries, food and ingredient preparation, cleaning and maintenance, resolving guest complaints, helping train new employees, and rigorously adhering to safety and quality standards.This position requires full-time availability Monday through Friday, and flexibility for early mornings and Saturdays. The role requires at least 50 hours per week. If you are excited to lead talent initiatives, inspire team members, and contribute to a people-driven environment, we want to hear from you. Apply today and help us make an extraordinary impact! We are passionate about our core values :
- Community - We foster inclusivity and create a welcoming space for all
- Hospitality - begins with the right attitude and a genuine willingness to go above and beyond for our guests, ensuring the best experience
- Excellence - We strive for continuous improvement and uphold the highest standards in all aspects of the business.
- Enjoyable Food - We deliver consistent high quality food to our guest
- Respect - Treat team members, guests, and all that comes in contact with our restaurant with fairness, kindness and dignity in every interaction
Responsibilities :
Ensure smooth flowing operations throughout entire shift.Create weekly schedules to ensure proper coverage, be flexible to fill in for absences, balance experienced and newer team members, and communicate schedule changes in advance in compliance with Fair workweekMust work opening and closing shifts on occasion based on business trendsIdentify and resolve any bottlenecks, pain points, and other opportunities for smoother flow of operations and throughput.Plan, train, and develop team on a continual basis.Listen to team members, maintain and open door policy, provide guidance and feedback, and report incidents regularly.Oversee Specialized area of Operations such as : Front of House, Back of House, Safety & Quality , Learning & Development, Catering & Delivery and ensuring the corporate vision shapes daily interactions with guest and team membersOversee budget and / or substantial line items of P&L to control costs, achieve specified profit margin, and eliminate waste / opportunity costs.Help support leadership and the Owner / Operator in developing the operational systems, structures, and processes as well as develop operational talent including all professionals and entry-level leadership.Collaborate with other leaders on identifying and building emerging leaders.Help build and lead a high performance team of A players including of at least shift supervisors, team leaders, hospitality professionals, etc.Support the people department in developing and implementing individualized training and development plans for all direct support positions.Help lead the implementation and development of upstream ordering, payment solutions, and order fulfillment.Engage with the entire team to help maintain Positive Employee Relations across the entire restaurant and maintaining a culture that engages directly with leadership.Help scale operational execution that scales with the Company’s growth in volume and complexity - successfully manage respective aspect of implementation working in partnership with Talent and Marketing (example : scale production capacity through development of personnel to meet growth in outside sales or an increase in FOH capacity).Monitor key performance indicators for direct support positions – Create goals and track delivery against program objectives, lead improvement initiatives and encourage a culture of excellence, efficiency, innovation, and customer service.Help implement cultures, mindsets, and systems to accomplish consistency in achieving strategic objectives and specific measures of success (Ex : lean production mindset to eliminate waste).Work closely with the Directors and Owner / Operator to ensure team member compliance with the Unit Policy Handbook and any additional regulations or procedures.Monitor activities of team to ensure safety and compliance with rules, procedures, and expectations.Maintain operational records and perform food safety / quality evaluations.Resolve customer complaints and / or problems.Monitor food preparation methods, portion sizes, and presentation of food to ensure food is prepared, packaged, and presented according to quality standards.Qualifications :
Must have a college degreeMust be at least 21 years of ageMust have Food handlers permit at the time of employmentMinimum of 3 years of management experience of at least 20 people or moreMinimum 3 years in the fast food industryPrevious Chick-fil-A experience is a plus (not required)Must be organized and have the ability to multi taskBilingual in Spanish and English is strongly preferredThis is a salaried position with competitive pay and benefits
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
