What are the responsibilities and job description for the Hospitality Staff Member Role position at Chick-fil-A?
Front of House Team Associate Job Description
As a Front of House Team Associate at Chick-fil-A, you will be responsible for providing exceptional customer service, managing transactions, and maintaining a clean and safe work environment. Your responsibilities will include greeting customers, scanning goods, and ensuring pricing and quantities are accurate. You will also need to accept payments in cash, credit, or check, provide change and receipts, issue gift cards, and resolve customer complaints.
About the Role
As a Front of House Team Associate, you will be part of a dynamic team that strives to deliver exceptional dining experiences every day. Your role will require you to work closely with other team members to achieve this goal. You will need to have excellent communication skills, be able to operate a cash register, and provide exceptional customer service.
Key Responsibilities:
Requirements
As a Front of House Team Associate at Chick-fil-A, you will be responsible for providing exceptional customer service, managing transactions, and maintaining a clean and safe work environment. Your responsibilities will include greeting customers, scanning goods, and ensuring pricing and quantities are accurate. You will also need to accept payments in cash, credit, or check, provide change and receipts, issue gift cards, and resolve customer complaints.
About the Role
As a Front of House Team Associate, you will be part of a dynamic team that strives to deliver exceptional dining experiences every day. Your role will require you to work closely with other team members to achieve this goal. You will need to have excellent communication skills, be able to operate a cash register, and provide exceptional customer service.
Key Responsibilities:
- Greet customers and provide exceptional customer service
- Manage transactions using a cash register
- Balance the cash register
- Scan goods and ensure pricing and quantities are accurate
- Accept payments in cash, credit, or check
- Provide change and receipts
- Issue gift cards
- Resolve customer complaints
- Bag and wrap purchased goods for safe transport
- Upsell when appropriate
Requirements
- Experience with POS systems and cash registers preferred but not required
- Basic computer knowledge
- Good math skills
- Excellent communication skills
- Ability to effectively resolve complaints
- Team-oriented
