Kitchen (Back of House) Director

The Kitchen (Back of House) Director is responsible for leading daily Back of House (BOH) operations. This self-motivated, disciplined, and enthusiastic leader must embody Chick-fil-A's core values, lead with a servant's heart, and have a growth mindset. The Kitchen Director is the subject matter expert (SME) for kitchen operations, food safety, and quality procedures. They will pursue operational excellence and continuous improvement by creating and implementing sustainable systems. Leading a Chick-fil-A restaurant's kitchen operation requires a leader that maintains a strong sense of urgency, attention to detail, and grit. The Kitchen Director must be capable of leveraging a strategic approach to driving operational efficiency, continuous improvement, talent development, and customer satisfaction. This individual will work closely with the restaurant's Owner/Operator and other key leaders to develop organizational goals, establish operating standards, create continuous improvement glidepaths, and foster an ideal workplace culture where all team members are capable of thriving.

Position Type:

• Full-time

Our Benefits Include:

• Flexible Hours - You probably have commitments to your family, friends, school, or sports teams. We will try to arrange your work schedule around them.
• Closed on Sunday - Enjoy a day of rest to spend time with your family and friends.
• Work Directly with a Chick-fil-A Owner/Operator - As an independent business person, the Owner/Operator is responsible for the operation of the restaurant. They invest in the development and well-being of their Team Members and provide them with critical skillsets for future success.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• Benefits - Owner/Operator contributions to medical, dental, and vision insurance coverage. Paid time off. 100% of college tuition paid for Point University's online degree program. Remarkable Futures Scholarship Program (up to $25,000). Free meal while working.
• Opportunities - Advancement with training, certifications, and leadership development
• Great Work Environment - At Chick-fil-A, Owner/Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant.

Kitchen (Back of House) Director Responsibilities:

• Lead with Chick-fil-A's 5 Critical Success Factors - Embody the principles of Leadership, Talent Development, Financial Stewardship, Sales & Brand Growth, and Customer Experience.
• Guarantee Safe Food for Guests - Create a strong food safety culture by insisting on the highest standards of cleanliness and organization, completing safe daily critical assessments, and continuously training team members on food safety standards of excellence.
• Promote Food Quality Excellence - Complete daily eRQAs with kitchen leaders to continuously assess and improve food quality.
• Ensure Operational Efficiency - Work alongside Kitchen Managers and Shift Leaders to optimize operational systems and processes.
• Drive Guest and Team Member Satisfaction - Exceed expectations by implementing and upholding systems and policies that enhance both guest and employee experiences.
• Collaborate on Policy Creation - Partner with Directors and the Operator to establish policies and procedures aimed at maximizing operational efficiency and maintaining high standards.
• Manage Food Cost - Develop and implement sustainable systems that reduce food waste through effective training, standardization, and optimization.
• Enhance Customer Experience Metrics (CEMs) - Lead initiatives to improve customer experience through effective team leadership, training, and system implementation.
• Maintain Compliance with Third Party Inspections - Ensure adherence to policies and protocols required for successful health and food safety inspections.

Qualifications and Requirements:

• Associate's Degree or Bachelor's Degree preferred.
• Must successfully attain ServSafe Manager Certification.
• Demonstrated experience in leading, coaching, and guiding a team to foster a culture of excellence, collaboration, and accountability.
• Willing and able to coach, train, and develop others to grow the talent level throughout the restaurant.
• Excellent communication skills for effectively sharing Chick-fil-A’s vision, values, and expectations with leadership, team members, and guests.
• Strong problem-solving skills, especially in managing guest feedback and resolving challenges to maintain the highest standards of hospitality.
• Flexible schedule with availability to open and close shifts, along with the adaptability to support peak business hours and special events.
• Committed to upholding safety, security, and sanitation standards to ensure the well-being of our team members and guests.
• Must be able to lift up to 50 pounds and stand for extended periods of time in a fast-paced work environment.

Job Type: Full Time (45 hours per week)

Compensation: $22.00 - $26.00 per hour

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: $22 - $26 / hour

Pay:

• Bonus pay

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount

Job Type: fulltime

Schedule:

• Weekend availability
• 8 hour shift

Education: High school degree

Work location: On-site