What are the responsibilities and job description for the Leadership position at Chick-fil-A?
Service Supervisor Team Member
As a Chick-fil-A Service Supervisor you play a crucial role in the effectiveness of our team members and the success of Chick-fil-A Southside Blvd at the Avenues. In selecting Chick-fil-A supervisors, we are looking for hard working individuals who will share our passion for giving our Guests remarkable service and hospitality.
Basic Employee Expectations:
- 18 years or older for Full-Time
- Meets the Availability requirement
- Part-Time
- Available Minimum 3 Week Days for Day or Night Shift
- Available Friday for Day or Night Shift
- Available All Day Saturday
- Works 20-30 hours per week
- Full-Time
- Available Monday-Friday for Day or Night Shift
- Available All Day Saturday
- Works 35-45 hours per week
- Works 35-45 hours per week
- Reliable Transportation
- Coachable (Accepts Criticism)
- Willing to Learn
- Extraordinary Work Ethic
- Working in Hot or Cold Environment
Expectations of a Service Supervisor:
- Work your scheduled shifts and arrive on time every shift
- Arrive for your shift in full uniform: shirt, pants, belt, non-slip shoes, nametag, pen (men must be cleanly shaved, women with long hair should have it pulled back into a pony tail/bun)
- Know the Chick-fil-A purpose and operational standards
- Understand our strategies
- Serve Crave-able Food
- Be Attentive and Courteous to Guests
- Be Surprisingly Fast
- Keep a Refreshingly Clean Restaurant
- Order Accuracy 100% every time
- Keep a sense of urgency and a pep in your step when it comes to serving our Guests
- If you committed to a certain availability in the interview, we expect you to hold to that
- Leading their team to deliver a remarkable guest experience during their shift
- Monitoring Labor and making necessary adjustments
- Execution of huddles to ensure all team members are on the same page
- Proactively checking behind team members
- Completing Daily and Weekly Checklists
- Coaching the behaviors of Team Members including:
- Surprisingly Fast Speed of Service
- Execution of Systems
- Proactive Thinking
- Delivering Impeccable Service
- Correcting Register and Cash Management Practices
- Working in a position when necessary
Responsibilities of a Service Supervisor:
- On arrival for your shift, check the plan for your assignment and creating the assignment for others
- Keeping Team Members focused on assigned position and relevant duties, and teaching Team Members their position.
- Always be asking the question: What is our Guest experience right now? What can you do to impact and improve their experience?
- Keeping your team engaged with guests and their experience.
- Insuring Team Members are proactively helping guests and completing tasks
- Actively
Brand: Chick-fil-A
Address: 9980 Southside Blvd Jacksonville, FL - 32256
Property Description: Chick-fil-A Southside Blvd at the Avenues
Property Number: 01680
