What are the responsibilities and job description for the Operational Supervisor position at Chick-fil-A?
A Chick-fil-A Manager is a leader responsible for the overall operations and success of a Chick-fil-A restaurant. They oversee all aspects of the business, from ensuring exceptional customer service to managing employees and maintaining financial performance.
Responsibilities:
- Operations Management:
- Overseeing daily restaurant operations, including opening and closing procedures, shift management, and ensuring smooth workflow.
- Maintaining high standards for food quality, service speed, and cleanliness.
- Managing inventory, ordering supplies, and controlling costs.
- Implementing and enforcing safety and security protocols.
- Team Leadership:
- Hiring, training, and developing team members.
- Creating a positive and supportive work environment.
- Motivating and coaching team members to achieve goals.
- Conducting performance evaluations and providing feedback.
- Addressing employee relations issues and resolving conflicts.
- Customer Experience:
- Ensuring a positive and memorable experience for every guest.
- Handling guest complaints and resolving issues effectively.
- Monitoring guest feedback and implementing improvements.
- Building relationships with regular customers and fostering loyalty.
- Financial Performance:
- Managing the restaurant's budget and controlling expenses.
- Monitoring sales and profitability.
- Implementing strategies to increase revenue and optimize performance.
- Analyzing financial data and making informed business decisions.
Qualifications:
- Strong leadership and interpersonal skills. Experience of Leading Team of 15 people
- Excellent communication and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Business acumen and financial management skills.
- Passion for customer service and commitment to Chick-fil-A's values.
Benefits:
- Competitive salary and benefits package.
- Opportunities for bonuses and incentives based on performance.
- Sundays off.
- Potential for career advancement within Chick-fil-A.
- Leadership development and training opportunities.
- Positive and supportive work environment.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $18 - $21
