What are the responsibilities and job description for the Restaurant Hospitality Team Member position at Chick-fil-A?
I. Executive Summary
The Mission of a Hospitality Team Member with Chick-fil-A is to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the quickest, highest quality personalized experience possible. The Team Member also treats those they work with, as well as guests, with honor, dignity, and respect – all day, every day.
II. Role & Responsibilities
- Front Counter
- Create eye contact, share a Smile, Speak enthusiastically, and stay connected to the guest
- Take accurate and timely orders
- Fulfill guests’ orders by preparing beverages and sauces
- Complete table touch in’s during the guests visit.
- Drive Thru
- Work with speed and accuracy at all times on headset, outside order taking, bagging or window
- Be flexible and be able to multi-task
- Make beverages while taking orders on headset
- Handle cash transactions with urgency and accuracy
III. Key Measurables
- CEM Scores at or above current goal (Overall Satisfaction > 80%)
- Speed of Service below 3:30
IV. Schedule Details
We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5:30AM – 2PM, 11AM – 8PM and 2PM -10:45PM. We offer part time positions as well!
Chick-fil-A
V. Direct Reports
All Hospitality Professionals will report directly to Hospitality Team Leaders, Directors and Executive Leadership.
V. Skills Necessary
- A Heart of Service
- Honor, Dignity, & Respect to All
- Strong Interpersonal Skills
- Professionalism
- Availability
- Punctuality
- Coachability
- Competitiveness
- Enthusiasm
- Reliability
- Self-Motivation
- Organization
- Ability to Multi-Task
- Strong Ethics
- Well-Versed
- Humility
- Eagerness to Learn
- Initiative
- Sense of Purpose Beyond Themselves
- Sincerity
- Great Stewardship
- Honesty
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $15 - $17
