What are the responsibilities and job description for the Restaurant Kitchen Team Member position at Chick-fil-A?
I. Executive Summary
The mission of a Culinary Professional is to maintain a very high standard in all areas of kitchen operations and food safety to ensure every guest receives a consistent food experience of excellence with regards to food quality, presentation and speed of service. As a member of the kitchen team, training may include any of the back-of-house areas including food prep, assembly and cooking including produce, raw, cold & hot breakfast/lunch/dinner products, desserts and beverages. Cleaning & maintenance, truck and inventory, storage and waste disposal areas, as well as boxed meals, catering orders and deliveries, may also be responsibilities of a kitchen team member. All areas of the kitchen will implement LEAN and other required systems & checks for Food Safety, Food Quality, Food Cost and Productivity. All Culinary Professionals are expected to work along with their team and the entire store with a collaborative spirit to strive for excellent performance in all areas.
II. Role & Responsibilities
- Effectively assembles orders
- Follows standards for proper presentation of orders
- Ensures accuracy of orders
- Provides a sense of urgency
- Proper food quality and monitoring (eRQA, Steritech Reports, Safe Daily Critical and ROA)
- Upholds organizational standards to increase proficiency
- Monitoring/preventing waste by following proper tracking
- Communicates effectively with the front counter and drive-thru team about wait times and when to park cars
III. Key Measurables
- Quarterly QIV Score = 94
- Food Safety Score = <3; No SAFE High Risk Findings
- CEM Scores at or above current goals (OSAT > 80%)
- IPO < 1%; Net Profit > 14%
IV. Schedule Details
We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5:30AM – 2PM, 11AM – 8PM and 2PM -10:45PM. We also offer part time!
V. Direct Reports
All Culinary Professionals will report directly to Culinary Team Leaders and Executive Leadership.
V. Skills Necessary
- A Heart of Service
- Honor, Dignity, & Respect to All
- Strong Interpersonal Skills
- Professionalism
- Availability
- Punctuality
- Coachability
- Competitiveness
- Enthusiasm
- Reliability
- Self-Motivation
- Organization
- Ability to Multi-Task
- Strong Ethics
- Well-Versed
- Humility
- Eagerness to Learn
- Initiative
- Sense of Purpose Beyond Themselves
- Sincerity
- Great Stewardship
- Honesty
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $15 - $17
