What are the responsibilities and job description for the Restaurant Operations Manager position at Chick-fil-A?

Description

As a Chick-fil-A Millennium Park Team Member, you will be working at one of only 2 flagship Chick-fil-A locations in the country. It is our job to represent Chicago well through providing professional Chick-fil-A hospitality experience to those who have never encountered it before and exemplify it for those who have.

We are committed to providing a positive and supportive work environment that curates personal and professional growth.

Key Responsibilities :

1. Leadership and Team Development :

Lead and motivate a team of team members, setting a positive example through your work ethic, attitude, and dedication.
Provide ongoing coaching, training, and feedback to team members, fostering their personal and professional growth.
Identify individual strengths and areas for improvement, and create development plans to enhance team members' skills and performance.

2. Operational Excellence :

Ensure smooth operations by effectively managing daily activities, including opening / closing procedures, inventory management, and shift scheduling.

Uphold Chick-fil-A's high standards for food quality, safety, cleanliness, and customer service.

Collaborate with other leaders to implement process improvements and achieve operational goals.

3. Guest Satisfaction and Experience :

Foster a culture of exceptional customer service, ensuring guests receive personalized attention and a memorable dining experience.

Resolve guest inquiries, concerns, and complaints promptly and effectively.

Continuously seek opportunities to enhance the guest experience through innovative ideas and best practices.

4. Personal and Professional Growth :

Take ownership of your own personal and professional development by actively seeking opportunities to expand your skills and knowledge.

Participate in training programs and workshops to enhance leadership abilities, operational expertise, and business acumen.

Stay informed about industry trends, customer preferences, and Chick-fil-A initiatives to drive business growth.

5. Collaboration and Communication :

Foster a collaborative and inclusive work environment, promoting effective communication and teamwork among team members.

Collaborate with other leaders and departments to ensure smooth operations and seamless execution of business initiatives.

Act as a liaison between team members and management, relaying feedback, concerns, and suggestions for improvement.

Qualifications and Skills :

Demonstrated leadership experience, preferably in a restaurant or hospitality environment.

Excellent communication and interpersonal skills to effectively interact with team members, guests, and management.

Strong problem-solving abilities and the ability to make sound decisions in a fast-paced environment.

Proven track record of achieving operational excellence and driving results.

Passion for personal and professional growth, with a proactive attitude towards skill development.

Flexibility to work various shifts, including weekends and holidays.

At Chick-fil-A, we believe in investing in our team leaders' personal and business growth, providing them with opportunities to develop their skills and advance their careers. Join our team and become part of a supportive community where your leadership abilities and dedication to excellence are valued and rewarded.

Requirements

Must have working availability that aligns with the needs of the restaurant

Must have a growth mindset and desire to improve and embrace feedback

Must have a proven track record of reliability

Must exhibit great hospitality skills

Must have at least one year of previous leadership experience

Company Information

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

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