What are the responsibilities and job description for the Shift Leader position at Chick-fil-A?
A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- An in house leadership development program
- Intentional growth and development to help you reach your professional goals
- Free tuition through Point University, and accredited online university
- Scholarship opportunities
- Competitive pay
Team Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
- Execution of daily shift huddles to ensure all team members are on the same page
- Completing daily and weekly checklist and posting feedback on opportunities for improvement in VSBL group chat
- Holding team members accountable to expectations
- Meet monthly with their mentors
- Process sedgwick claims
- Create effective setups by EOD saturday the week prior
- Communicate maintenance concerns with vendors and leadership team in slack
- Meet weekly with the assistant director for 30 mins to continue development
- Set daily performance goals for the team
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Able to work 30-40 hrs per week in operations
- Available to open/close 2 nights/days per week
- Available two fridays and two saturdays per month
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $17 - $19
