What are the responsibilities and job description for the Shift Leader position at Chick-fil-A?
Chick-fil-A - Immediate Shift Leader Position
Join Chick-fil-A as a Shift Leader and be a part of a delicious, fun, and loving team culture. As a highly skilled and motivated leader, you will have the opportunity to develop your leadership skills and contribute to a community-focused brand. A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s main areas of focus are overseeing tasks so that the restaurant runs effectively, coaching/developing team members, establish team morale and culture, and ensure a positive guest experience is provided at all times. Shift Leaders lead by example and set the tone that others will follow.
Shift Leader Responsibilities:
- Lead and motivate team members during shifts
- Ensure excellent customer service and satisfaction
- Oversee daily operations and maintain quality standards
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications:
- Previous leadership experience preferred but not required
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Passion for delivering exceptional service
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Strong people skills with a desire to serve Team Members
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
Benefits:
- Positive and team-oriented work environment
- Paid Time Off
- 401K matching
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Location: Chick-fil-A Airline Hwy and Severn Ave
If you are a dynamic and enthusiastic individual looking to grow your leadership skills in a supportive environment, apply now to join Chick-fil-A as a Shift Leader!
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $18 - $23
