What are the responsibilities and job description for the Shift Supervisor position at Chick-fil-A?
Job Summary/Essential Job Functions
Chick-fil-A Shift Supervisors seek to provide guests with a remarkable experience every day by working as a team to give each guest an expeditious and high-quality personalized experience. The Shift Supervisor also treats those they work with, as well as guests, with honor, dignity, and respect. The Shift Supervisor serves the Chick-fil-A ® brand by directing Team Members to execute Operational Excellence daily and to bring the Chick-fil-A ® culture to the community through personal and intentional acts of service.
Duties and Responsibilities:
- Prepare setups, positioning of team members and running breaks.
- Answer phone calls.
- Lead by example and uphold all standards and expectations set forth by Chick-fil-A ®, Inc. and Chick-fil-A ® of Port Charlotte.
- Provide REMARKable service in all areas including, but not limited to, team performance management, 2nd mile service, operational excellence and operational efficiency.
- Takes responsibility for the outcomes of decisions.
- Upholds ethical and Chick-fil-A ® standards.
- Proactively assesses needs and responds in a timely manner.
- Handle guest complaints.
- Cash Management (Counting tills, finalizing daily sales, and depositing money).
- Place and prepare catering orders when necessary.
- Ensure ALL team members are in compliance with required local, state and Chick-fil-A ® safety measures.
- Ensure ALL team members are in compliance with Chick-fil-A ® quality standards.
- Address and correct unsatisfactory behavior.
- Communicates tasks and objectives clearly and efficiently.
- Exhibits a passion and excitement for Chick-fil-A ®.
- Influences others to achieve greater performance outcomes.
- Exhibits maturity in communication and behavior.
- Set the pace of the team by being a model team member.
- Work with urgency and handle matters with the utmost care.
- Ensure the safety of team members and guests by running an organized shift.
- Enforce and uphold safety protocols to ensure cleanliness.
- SERVSafe Certification (Current or to be completed).
- Always provide the best quality products with the quickest and most accurate service.
- Serve team, operator, and community in a way that represents the brand of Chick-fil-A ® professionally and appropriately.
Pre-Requisites
- Must have work experience for a minimum of: 6 months with prior relevant work experience (to be determined by Supervisor of Operations) OR 8 months without prior relevant work experience.
- Proficiency in all areas/responsibilities of Front Counter.
- Must be able to train.
- Must be available to work an average minimum of 32-35 hours a week.
- Must be available to work on Friday and Saturday.
- Must have open AND close availability.
- Complete application process: Provide at least 2 references, Interview with Supervisor of Operations, Complete training process
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $17
