What are the responsibilities and job description for the Sr. Lead Advisor, Strategy & Analytics position at Chick-fil-A?
Overview
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.? We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
As a Sr. Lead Advisor on the Support Now Strategy & Transformation Analytics team, you will influence our success through your stewardship of analytics across the department. Combining knowledge of data, analytics, and the business, you will partner with the department to understand their needs and identify and scope out opportunities where analytics can support their actions and decision making. In addition, you will help shape the overall analytical strategy for Support Now.
This individual will directly support and coordinate the delivery of analytical programs across multiple high-level leaders to provide insights for strategic decision making. They will understand high-level HELP Support strategies to help inform the creation and maintenance of analytical roadmaps, prioritization of work, and in turn will facilitate program execution across analytics development resources and other technical stakeholders. This experienced individual will have strong relationship management and communication skills and an ability to represent Strategy & Transformation Analytics cross functionally throughout the department. They will direct their own work with significant latitude. This individual will also help select and oversee outside partners.
Responsibilities
- Know and apply advanced knowledge of data engineering, analytical methodologies, and Support Now functions to identify meaningful opportunities for analysis.
- Plan and maintain project backlogs and reporting environments across the department.
- Partner with multiple functions to create an analytics strategy including gathering analytical requirements, defining KPIs, and scoping out deliverables using wireframing techniques.
- Independently direct the delivery of analytical projects across numerous technical stakeholders.
- Act as a liaison across Support Now, Enterprise Analytics, and Digital Transformation stakeholders with substantial latitude to facilitate the delivery of analytics outcomes.
- Build trusted relationships with multiple functions to influence analytically informed changes in procedures.
- Facilitate the adoption of analytical outcomes through the creation or user testing criteria and other change management activities.
- Serve as a source of analytical leadership and consultation to co-workers.
- Develops and grows data and analytics expertise and techniques within the Support Now department
- Stays abreast of new data and analytics methodologies, techniques and strategies .
- Teaches and develops others around data and analytics as needed.
- Presents internally or externally to others regarding their expertise and technical knowledge.
- Assist with the oversight (including assistance with financial and / or budgetary management) of outside partners and professionals to effectively deliver outcomes and results.
Minimum Qualifications
Preferred Qualifications
Minimum Years of Experience
Travel Requirements
Required Level of Education
Bachelor's Degree
Preferred Level of Education
Master's Degree
Job FunctionHelp Desk
Position TypeExperienced Professionals
Requisition ID2024-17563
Posting Location : LocationUS-GA-Atlanta
