Talent & Training Director

Chick-fil-A Colonial Plaza - Talent & Training Director

Location: Chick-fil-A Colonial Plaza

2448 E Colonial Dr. Orlando, FL 32803

Starting Pay Rate: $20/hr

Are you passionate about identifying and developing top talent? Do you have a heart for training, coaching, and fostering a culture of growth? Chick-fil-A Colonial Plaza is seeking a Talent & Training Director to lead our hiring, onboarding, and team development efforts. In this role, you will play a crucial part in building a high-performing team that embodies our core values and commitment to excellence.

Position Overview

As the Talent & Training Director at Chick-fil-A Colonial Plaza, you will serve as a key member of our leadership team, working closely with the Director Team and Executive Director Team to attract, train, develop, and retain top-tier talent. Your leadership will ensure our team members are well-trained, engaged, and developed into future leaders. Together, we will create a culture of excellence that aligns with Chick-fil-A Colonial Plaza’s vision, mission, and values.

Responsibilities Include

Talent Acquisition & Selection

• Must have previous Chick-fil-A experience.
• Continuously improve our hiring process to attract and retain the best talent.
• Review all employment applications and manage job postings.
• Coordinate, schedule, and conduct interviews with prospective hires.
• Hire highly qualified applicants who align with Chick-fil-A’s vision, mission, and values.

Onboarding & Training

• Conduct new hire orientation with a strong emphasis on Chick-fil-A’s core values, mission, and culture.
• Ensure Pathway training compliance and track team member progress in both hands-on and digital training.
• Monitor and enforce critical employee handbook policies to maintain a high standard of excellence.
• Oversee new product rollouts, ensuring all team members receive proper training.
• Evaluate and certify trainers, ensuring training standards are upheld.
• Help lead an annual training workshop to reinforce best practices and team development.

Leadership Development & Retention

• Develop team members intentionally, preparing them for leadership roles.
• Coach the team daily, building trust and creating a positive learning environment.
• Lead team engagement efforts to improve retention and job satisfaction.
• Track and recertify team members as needed to maintain operational excellence.

Performance & Culture Alignment

• Monitor performance measurement tools to identify and address training gaps.
• Implement strategies that enhance team performance and guest experience.
• Ensure the quality of talent acquisition reflects in top 20% CEM scores.

What We’re Looking For

• A proven leader with 2 years of leadership or training experience (Chick-fil-A experience required).
• Someone who is passionate about developing people and creating a culture of excellence.
• A strong communicator who can effectively engage with team members, leaders, and applicants.
• Highly organized, with the ability to prioritize tasks, manage multiple initiatives, and track training progress.
• A self-motivated leader who thrives in a fast-paced environment and embraces continuous improvement.
• Ability to evaluate, mentor, and develop trainers while ensuring training compliance.
• A proactive problem solver who can identify gaps in team performance and implement effective solutions.
• Someone who is committed to ownership, excellence, and service.
• Availability to work a flexible schedule, including Fridays and Saturdays.
• Physical ability to lift and carry up to 50 lbs.

Why Join Our Team?

• Competitive pay based on experience, qualifications, and performance
• Leadership development and career growth opportunities
• Comprehensive benefits, including but not limited to: paid sick time, paid vacation, employee meal allowances, and 401(k) matching
• Scholarship opportunities
• The chance to be part of a team that values people and strives for excellence in all we do

If you are a motivated leader with a passion for recruiting, training, and developing high-performing teams, apply today and become part of the Chick-fil-A Colonial Plaza family!

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

Salary : $20