What are the responsibilities and job description for the Team Leader (Manager/Key Holder) position at Chick-fil-A?
Objective:
A Team Leader role is the fourth level of leadership in our organization at Chick-fil-A Oxford Valley Road. A Team Leader candidate is identified by performing with excellence, integrity, and consistency. Team Leaders should be professional, mature, and growth minded individuals. Additionally, the leader must be humble, willing to share successes, and receive feedback. Candidates should exhibit an elevated level of “soft” leadership skills. The ability to prioritize, solve problems, communicate feedback, confront, and share the restaurant's vision and goals are critical to the Team Leader role. The main operational role of the Team Leader is to execute a successful opening/closing shift by proactively managing all aspects of the front and back of house. Team Leads, also, must have a strong awareness of Chick-fil-A operating procedures and the Vision, Mission, and Values to ensure operational excellence.
Skills & Preferred Qualifications:
- Outstanding customer service skills
- Ability to multi-task & remain organized
- Strong attention to detail
- Prior leadership experience (required)
- Strong verbal and written communication skills
- Ability to adapt quickly to different scenarios
Summary of Expectations:
- Open and close the restaurant as needed
- Lead a successful opening or closing shift
- Maintain a professional, mature, and growth-oriented mindset
- Exhibit strong skills in prioritization, problem-solving, and delivering constructive feedback
- Demonstrate a proactive approach and critical thinking when addressing operational challenges
- Represent and model the team’s Vision, Mission, and Core Values
- Ensure adherence to food safety protocols and procedures
- Coach and provide feedback to team members based on Pathway training modules
- Resolve guest complaints promptly and effectively
- Act responsibly as a steward of resources and equipment
- Contribute to achieving business goals set by the Owner/Operator
- Attend regular team leader meetings
- Oversee cash management responsibilities
- Participate in the interview process for new team members
- Enforce disciplinary action as needed
- Conduct team member performance evaluations every six months
- Ensure time punch accountability
- Knowledge of PA labor laws
- Organize and manage team member breaks efficiently and on schedule
- Handle emergency situations and troubleshoot operational issues, ensuring the safety of both the team and guests
- Other duties as assigned
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $20 - $23
