What are the responsibilities and job description for the Team Leader position at Chick-fil-A?
Team Leader
Position Type: Fulltime Regular
Description:
At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures. Responsibilities include:
- Ensures Team Members follow recipes and read tickets to accurately prepare all orders.
- Ensures Team Members are extremely accurate with weights and measurements for all recipe items.
- Ensures Team Members work at a pace to maintain restaurants established speed of service guidelines.
- Ensures workstations are clean at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
- Ensures Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
- Perform any of the tasks above as needed throughout shift
- Addresses guest issues that may arise; consults with management regarding complex issues.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Communicates employee performance and policy/procedure violations to management for appropriate handling.
- Strictly adheres to all Company policies and procedures.
RESPONSIBILITIES :
Overseeing and leading the specific and general duties in the restaurant
Provide and serve as an example of Second Mile Service
Continuously improve and ensure Operational Excellence
Responsible for maintaining strict adherence to Food Safety procedures
Coaching team members in proper procedures and customer relations
Ensure everyone is displaying a professional attitude at all times
Ensuring overall cleanliness, stock, & organization
Cash and coupon management
MINIMUM QUALIFICATIONS:
Specific Experience:
Required: High School Diploma or equivalent
Required: Strong analytical and problem solving skills
Other characteristics:
Excellent customer service
Strong communication/verbal skills
Strong interpersonal skills: gets along well with others
Ability to prioritize
Organizational skills
Close attention to detail
Ability to multi-task
Able to work well in a team environment
Servant spirit with strong sense of stewardship
Self-starter who completes tasks without excessive supervision
Brand: Chick-fil-A
Address: 35 Rowland Way Novato, CA - 94945
Property Description: 03092-Novato, CA
Property Number: 03092
