What are the responsibilities and job description for the Team Leader position at Chick-fil-A?
At Chick-fil-A, someone who is in leadership consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our leadership team is responsible for supporting each other in executing daily operations and keeping team members accountable for each component of key focus areas for operational excellence. A leader is expected to provide genuine hospitality on a daily basis and treat everyone with honor, dignity, and respect. A leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Leaders lead by example and set the tone that others will follow. Each Team Leader will have an additional role/responsibility and a group of team members to support them. For example, their area may be safety, facilities, training, inventory, sales and brand growth, or a financial.
Position Type:
- Full-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- Bonus Structure
- Free employee break meal (see leadership for additional information)
- Additional benefits include: 401k, medical, dental, vision, paid vacation, and basic life/AD&D (eligibility may vary)
Leader Responsibilities:
- Works under the influence of each Director in the business (Talent, Guest Experience, Sales & Brand Growth, Financial Stewardship)
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant, including using all systems and checklist provided
- Enhance the guest's experience by showing care to our guests and team
- Prepare, cook, assemble, and present food safely, quickly, and efficiently, meeting Chick-fil-A standards
- Represent Chick-fil-A as a brand ambassador by embracing and demonstrating our purpose, mission, values and culture at the highest level everyday
- Assist in training of the team, set the tone for a shift, and act as a role model for our team
- Open and/or close, lead shifts, key holder
- Count drawers or record inventory loss
- Monitor Labor and Food Costs daily
- Excellent communication skills, both written and spoken
- Manage Team Member behavioral and performance issues
- Able to preform all Team Member positions in the business (Delivery, Hospitality/Drive Thru, Kitchen, and Trainer roles)
Qualifications and Requirements:
- Ability to work in a team environment with shared ownership and responsibility
- Ability to be a good steward with a growth-mindset who strives for excellence
- Ability to be a good servant with a caring heart who enjoys what they do
- Ability to be a good example with high integrity who develops others
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are
responsible for their own content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Job Type: fulltime
Education: High school degree
Work location: On-site
