What are the responsibilities and job description for the Team Leader position at Chick-fil-A?
A Shift Leader consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative, and always work with a sense of urgency. Our Shift Leaders support senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main focus areas are completing tasks so that the restaurant runs effectively and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning firsthand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Shift Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Members behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Ability to count money, use a Windows PC, and Apple iPad.
- English fluency
- Satuday availability.
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay:
- Bonus pay
Benefits:
- Paid time off
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
Job Type: fulltime
Schedule:
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift
- Overtime
Education: High school degree
Work location: On-site
