What are the responsibilities and job description for the Team Leader position at Chick-fil-A?
A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.
Our vision at Chick-fil-A Camarillo Outlets is to be Camarillo’s Home Away From Home. We fulfill that by focusing on our mission of Guests First, Team Members Always.
TEAM Culture – Core Values
Trust - We treat each other with respect, maintain integrity, and avoid gossip.
Excellence – We commit to being excellent in all we do.
Accountability - Own your performance and encourage others with grace.
Mission - Fulfill the mission while making ourselves and each other better.
Position Type:
- Full-time and Part-time
Our Team Leader Benefits Include:
- 50% or up to $400/month towards monthly health insurance premiums
- 40 hours of paid time off each year
- 3 uniform allowance/year
- Free meal every shift
- Meal discount when off the clock
- Flexible schedule
- Cash bonus eligible for meeting business goals
- 360 deg performance assessment
- $250/semester reimbursement for books
- $50/month reimbursement for gym membership
- $25/month reimbursement for cell phone
- 401k match after enrollment
- Clear path for advancement
- Formal mentoring program for leadership
- Benefits subject to change per periodic review
Team Leader Responsibilities:
- Lead and participate operationally in day-to-day activities in high-volume, fast-paced restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Create shift line-up, schedule breaks, and position team members for optimal productivity and guest experience
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as a Shift Leader at a Chick-fil-A is required
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Starting at $25 / hour
Job Type: fulltime, parttime
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
Education: No education required
Work location: On-site
Salary : $50 - $400
