What are the responsibilities and job description for the Training Manager position at Chick-fil-A?
Training Manager
Job Description:
The Training Manager exists to directly affect the growth and success of the restaurant by overseeing the overall training and development of each team member through individualized training plans, accessible resources, and accountability. The Training Manager works directly with the Director Team to ensure that the overall vision is being communicated and preserved.
Characteristics:
- Leadership capability
- Great Communicator
- Willing to give direction
- High standards in the areas of operational excellence, quality, and customer service
- Positively influences others
- Patient
- Natural ability to train and develop self and others.
- Good time management skills
- Organized with excellent follow-through
- Attention to detail
- Understands the realistic balance between training needs and controlling labor
Key Roles and Responsibilities:
- Inform the Director Team of training progress and needs during 1x1 meetings
- Determine financial investments needed for training purposes
- Along with the leadership team, evaluate areas for improvement and develop a plan to address those areas
- Conduct new hire orientations and create a plan to complete their training with a certified trainer.
- Meet with existing team members to create a plan for advancement and development
- Re-certify existing team members annually
- Monitor CEM, eRQA, ROE, and Cares cards for training needs
- Plan and implement all rollout training
- Attend weekly Director meetings to ensure goals are communicated and acheived
- Seek to build relationships with other Operators and Directors to develop strategies to grow the business and overall success of the restaurant
How you know you are successful
- Staff training is 100% done with Pathways
- New hires complete all training, safety and security, and orientation.
- Perform quarterly meetings with all trainers
- Overall Satisfaction is at or above 78%
