What are the responsibilities and job description for the Volunteer Secret Shopper position at Chick-fil-A?
Overview :
As a Secret Shopper, you will play a crucial role in evaluating the customer service and operational standards at Chick-fil-A. Your observations and feedback will help ensure the company maintains its commitment to providing excellent service and genuine hospitality.
Key Responsibilities :
- Conduct undercover visits to designated Chick-fil-A location.
- Evaluate employee performance based on specific criteria, including customer service, friendliness, executing core four, and providing a remarkable experience.
- Document observations in detail using the provided templates.
- Adhere to a schedule and maintain confidentiality during evaluations.
- Provide constructive feedback to help improve service and operational efficiency.
- Communicate with the Training Director about guest experiences and team member evaluations.
Qualifications :
What We Offer :
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
