What are the responsibilities and job description for the Front Of House Foh Team Member position at Chick'n Headz, LLC?
Company Introduction: To be a Chick’n Head is wearing a badge of honor. We’re known for our crispy wings, dressed in our in-house sauces and our amazing catfish, but we’re much more than that. Chick’n Headz believes in Service before Sauce, meaning the Customer Experience is at the forefront of our operation. We are a fast-paced environment and we do it with a smile. Our customers and our teammates deserve the best we have to offer!
Chick'n Headz, LLC in Fayetteville, AR is in search of hard-working front of House staff to join our restaurant team.
Minimum Qualifications:
- Must be at least 19 years of age.
- Must be available mornings, nights, and weekends.
- Must be able to legally work in the United States.
- Outstanding customer service skills.
- Outgoing and bubbly personality
- Professional hair and make-up
- Ability to work quickly and efficiently in a fast-paced environment
- Excellent verbal communication and memorization skills.
- Great interpersonal and teamwork skills.
- Ability to remain composed, particularly during stressful or uncomfortable circumstances.
- Have reliable transportation and can arrive to work ready to receive the customer at the start of your shift.
- Ability to stand for long hours at a time
- Must be adaptable to a fast-paced environment (think fast, move fast) and be a self-starter.
- Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels
- Frequently stoop or squat to reach items on low shelves or on the floor.
- Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration, units, racks, drink dispensers, fryers, etc.
- Frequently lift and stack items up to 25 pounds from various heights to/from shelving, freezers, coolers, stock rooms, etc.
- Available days, nights, and weekends.
- Occasionally, lift and carry up to 30-pound bags of trash and place in dumpster outside of restaurant
- Occasionally climb a footstool or ladder to reach items located on stock shelves, in coolers, freezers, stock rooms.
- Willingness to perform additional duties to facilitate the restaurant's operations, as needed.
Essential Duties:
- Work quickly and efficiently
- Communicate effectively with other kitchen staff and other FOH members
- Receiving and confirming in-person, online, and phone orders.
- Handle cash and credit card transactions
- Serve as quality checker for outgoing orders leaving the kitchen.
- Package food, make tea, and fill beverage cups using drink-dispensing machines.
- Running food orders from the kitchen to each pertinent table.
- Assist in keeping the restaurant clean.
- Bus tables.
- Other duties as assigned
Experience:
- Must have 1 year of customer service experience.
Required Behaviors:
- Provide Excellent Customer Service Skills
- Team Player – willing to assist teammates in getting the job done
- Positive attitude
- Display a sense of urgency and pride in our work environment
- Dependable and Reliable
- Assist in ensuring that the restaurant is clean and adheres to Chick’n Headz sanitation guidelines
- Willingness and openness to learn Chick’n Headz culture and guidelines
- Must be a self-starter
- Punctual
What we offer:
- Hourly pay plus tip share
- Weekly pay
- Room for growth
- On-Shift Meal discounts
- Flexible work schedules
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
