Description

As the primary interface with the customer, the Teller exhibits a professional, business-like appearance and demeanor while assisting customers with financial transactions such as deposits, withdrawals, transfers, and check cashing. Additional duties include keeping accurate records of all transactions, counting cash, answering phones, filing, and collecting payments. Tellers have an in-depth understanding of the banks systems and possess keyboarding and data entry skills necessary to perform daily tasks.

ESSENTIAL FUNCTIONS

• Greet and direct customers.
• Provide assistance in completing financial transactions.
• Balance cash drawer at the end of each day.
• Scan work.
• Maintain minimum cash levels and controls as outlined in the security program.
• Answer phone and assists customers with inquiries, direct customers to proper departments as necessary.
• Cross sell products and services; direct customers to proper departments as necessary.
• Process Mail.
• Assist with mailing mortgage payments.
• Process night drop deposits/payments.
• Maintain logs.
• Provide assistance in completing different types of financial transactions such as: cashing checks, making deposits, savings, disbursing funds, selling cashier’s checks, cash advances and redeeming bonds, loan payments, CTR’s, stop payments, holds, memo posting and transfers.
• Explain features and benefits of debit cards, online banking, bill pay, mobile banking, remote deposit capture, merchant services, and other bank services.  Gather appropriate documentation where necessary.
• Assist when needed to count coin, verify currency, shred, and other tasks such as filing and copying.
• Balance ATM(s).
• Keep work area neat and organized.
• Weekly cleaning of teller area, wiping down ATM and drive-thru tubes and night deposit area.

ADDITIONAL RESPONSIBILITIES

• Act as back-up for Receptionist as needed.
• Assists department with special projects.
• Perform other duties as assigned.

Qualifications

Environment and Interaction:

• Normal office environment.  
• Reports To: Retail Banking Manager

Education and Experience:

• High school diploma or equivalent
• Cash handling and customer service experience required, preferred
• Must be 18 years of age