Assistant General Manager

Job description

Want to be a part of the Chick? Looking for a restaurant career like no other you have ever experienced? One in which life balance is a part of our culture. Yep, we are closed on Sundays, and have no early morning late night hours of operations. Looking for a great opportunity to be in on a ground floor opportunity with one of the fastest growing regional chains in the Quick Casual Restaurant segment? If you are an expert in developing teams to deliver a superb experience for your guest. Then you need to quickly act on this once in a lifetime opportunity to lead and develop a team for Chicken Salad Chick

Summary of Position

Lead, coordinate, and implement the planning, training, and organization necessary to achieve objectives in sales, cost control, employee hiring/training/retention, guest service/satisfaction, product quality, and cleanliness/sanitation. Ensure compliance with all operating standards for a CSC location.

Duties & Responsibilities

• Provide key support to the GM as a Brand Ambassador for Chicken Salad Chick
• Adhere to all policies, procedures, standards, specifications, guidelines, and training programs
• Create a welcoming environment and deliver responsive, friendly, and courteous service to all guests
• Ensure consistent preparation and service of products according to CSC standards
• Achieve objectives for sales, service, quality, facility appearance, and cleanliness through employee training and a positive work environment
• Maintain cash handling and reconciliation procedures
• Make employment and termination decisions in line with GM guidelines
• Fill in operationally where needed to maintain guest service standards and efficient operations
• Continually develop staff in all areas of managerial and professional growth
• Complete required paperwork, forms, and reports promptly and organized
• Keep equipment clean and in excellent working condition through personal inspection and preventative maintenance programs
• Ensure correct product count and condition upon delivery, following receiving policies and procedures
• Oversee timely completion of employee performance appraisals
• Schedule labor to optimize guest service, product quality, and operating standards while maintaining labor cost goals
• Adhere to Brand Standards for uniform appearance and personal grooming

If you're ready to join our team, apply now! We offer competitive compensation and the opportunity to be a part of a growing and trendy brand. We can't wait to have you on board.

Qualifications:

• Ability to work in a fast-paced environment that may involve exposure to noise, heat, cold, or other elements.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks simultaneously and meet deadlines.
• Ability to function independently and intuitively in a fast-paced environment.
• Ability to navigate challenging situations and provide appropriate guidance.
• Effective interpersonal, influencing, coaching, and conflict resolution skills.
• Ability to manage confidential information and maintain its integrity.

Requirements:

• Managers, if hired, will be required to partake in 2 - week training in Atlanta, Georgia.
• Must have a valid Food Manager’s Certification and have Knowledge of local health and safety standards.
• Must be able to pass a background screener based on the company’s matrix.
• Must complete all competencies at the Shift Leader and Team Member levels.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Strong understanding of administrative processes, including financial management.
• Must be at least 18 years of age.
• Must have reliable transportation.
• Previous experience in a leadership role in the restaurant industry.
• Ability to manage multiple tasks simultaneously.
• Ability to assess and provide input on team dynamics, conflict resolution, and employee relations.

Physical Requirements:

• Ability to stand for long periods of time.
• Frequent bending, kneeling, lifting (25-50 pounds).
• Ability to travel to other restaurants, area office, training center, etc., as needed.

RGM of the Future:

Assist in Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.