What are the responsibilities and job description for the Hourly Shift Manager/Team Leader position at Chicken Salad Chick?
Team Leader
Job Summary
The Team Leader will assist the General Manager (GM) and Assistant Manager (AM) in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience and will maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Responsibilities will include the areas of Guest Service and Shift Management.
Essential Responsibilities
- Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
- Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
- Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen.
- Train and counsel hourly team members who work during Team Leader’s shift.
- Guarantee highest level of hospitality and service to all guests at all times.
- Coach hourly team members during their shift as needed.
- Ensure compliance with all personnel records, team member schedules and reports.
- Prepare and maintain administrative and financial records as directed by the General Manager.
- Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
- Ensure that hours of operation for the restaurant are maintained during their shift.
- Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
- Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
- Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.
Required Knowledge, Skills and Abilities
- Ability to work in a fast-paced environment
- Ability to clearly and professionally communicate with team members and guests
- Ability to multitask
- Excellent attendance and punctuality; reliability
- Reliable transportation to and from work
- Successfully complete formal Shift Leader classes provided by the Corporate Training Department
Education and Experience
- Restaurant experience highly preferred
Physical Demands
- Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
- Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
- Must be able to work and perform all duties at any station in the kitchen or service area
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.
